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Technical Infrastructure Specialist

2 months ago


Ottawa, Ontario, Canada General Dynamics Mission Systems–Canada Full time
About the Role

We are seeking a highly skilled and motivated IT professional to join our team at General Dynamics Mission Systems–Canada. As a Technical Infrastructure Analyst, you will play a critical role in supporting our enterprise and client/server environments.

Key Responsibilities
  • Provide daily support, troubleshooting, and proactive maintenance for applications and services to ensure smooth and efficient operations.
  • Support IT project designs, analysis, and implementation, focusing on key areas such as data storage, virtualization, application management, network operations, security, and collaboration tools.
  • Analyze, detect, identify, and correct technical problems and deficiencies.
  • Service request completion, including updating and communicating with customers.
  • Determine proper installation parameters for software and hardware for smooth integration, transition, and efficiency.
  • Installation and configuration of software(s), hardware support, operating system support, and application updates.
  • Document hardware and software inventory, process and procedure creation, and documentation.
  • Monitor and collect data on system performance, assist and train customers, and perform physical cleanup of work areas.
  • Ensure all devices meet or exceed Security and Corporate policy requirements.
  • Contribute to the design, implementation, and maintenance of the disaster recovery plan for IT-related applications and systems.
  • Identify areas of improvement to the IT infrastructure to meet evolving user and customer requirements.
  • Develop key relationships with third-party vendors and peers from other General Dynamics Business units.
Requirements
  • University degree in Computer Science/SW Engineering or College level diploma with significant background and experience in IT infrastructure support and implementation activities.
  • 4 to 5 years of related experience.
  • Must be able to obtain and maintain Canadian Security Clearance and a positive Controlled Goods Assessment. Eligibility to work in Canada either as a Canadian Citizen or Permanent Resident.
About Us

At General Dynamics Mission Systems–Canada, we value individual diversity and encourage applications from women, members of the LGBTQ2+ community, multi-cultural backgrounds, and persons living with disabilities. We will work with you around any workplace accommodation required during our application process.

We offer a comprehensive benefits package, including a flexible working environment, personalized career development, and a total rewards package that includes health, dental, and beyond. Early access to a pension plan, coupled with various perks to acknowledge your contributions to the organization.