Customer Service Representative

1 month ago


SaintHyacinthe, Quebec, Canada CIBC Full time

Job Title: Customer Service Representative - CIBC Bank

About the Company: CIBC Bank is a leading financial institution dedicated to building long-term relationships with its clients. We are seeking talented professionals who share our commitment to delivering exceptional customer experiences.

Job Description:

  • Client Engagement: As a key member of our team, you will be responsible for providing personalized support to clients, helping them manage their accounts and products. You will prioritize each client's experience, ensuring every interaction is meaningful and exceeds their expectations.
  • Problem Solving: You will listen to clients, ask questions, and empathize to understand their needs. You will take ownership of client issues and collaborate with others to develop effective solutions that meet their goals.
  • Technology Utilization: You will become an expert in our technology platforms, sharing knowledge with clients to help them better manage their banking needs. You will introduce clients to our mobile banking applications and provide guidance on how to use them effectively.

Your Attributes:

  • Customer Focus: You will communicate with clients to find the right solutions, exceeding their expectations because it's the right thing to do.
  • Goal-oriented: You will be motivated by achieving objectives and striving to deliver more. You will be driven to succeed and make a positive impact on our clients' lives.
  • People Person: You will find meaning in relationships, building connections with a diverse network of partners. You will demonstrate a respectful attitude and authenticity in all your interactions.
  • Continuous Learner: You will be passionate about acquiring knowledge, demonstrating curiosity and a desire to learn and grow. You will stay up-to-date with industry trends and best practices.
  • Empathetic: You will care about people, respect different viewpoints, and listen and learn from others' experiences. You will be a strong advocate for our clients' needs.
  • Values-driven: You will stay true to yourself at work, embodying trust, teamwork, and accountability. You will be a role model for our company values and principles.

What CIBC Bank Offers:

  • We strive to reward you in a personalized and relevant way, including competitive compensation, banking benefits*, support for your well-being, and other offerings like employee assistance programs and our points-based social recognition program.
  • Our spaces and technological tools make it easy to gather great minds to create innovative solutions that enhance the customer experience.

*Subject to program terms

Job Requirements:

  • CIBC Bank is committed to creating an inclusive work environment where all team members and clients feel welcome. We seek applicants with a wide range of skills, and the application experience is accessible. If you require an accommodation, please contact us.
  • Legally eligible to work in Canada in specified locations and hold a valid work or study permit if required.
  • May be asked to complete an attribute-based assessment and other skills tests.

Location: QC-Saint Hyacinthe

Job Type: Temporary

Weekly Hours: 1

Skills Required: Interpersonal communication, Standards compliance, Empathy, Customer Experience (CX), Customer Relationship Management, Digital literacy, Financial products, Customer problem resolution, Transaction services



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