Eramosa Engineering Inc. Technology Infrastructure Specialist
1 week ago
Internal Systems Technology Support Specialist
GUELPH
As a key member of the Internal Systems Technology team at Eramosa Engineering Inc., you will be responsible for configuring, maintaining, installing, and repairing computer hardware and related peripherals. You will also maintain and support the office network, remote access, and provide other support as required. Your responsibilities will include maintaining internal audio/visual equipment, providing internal and external support, configuring, testing, and integrating new hardware into our current system. You will also be responsible for setting up new team member equipment and rolling out corporate smartphones, as well as managing and implementing procurement, support, and implementation services for our external clients. You will have in-depth knowledge of network and computer equipment, as well as knowledge in software such as VMware, Hyper V, Ubuntu Linux, Windows Operating Systems, Microsoft Office Suite, Microsoft SharePoint, Microsoft Server Operating Systems, Microsoft Outlook, and Outlook Exchange Server. Windows-based server architectures, including active directory implementations and cloud computing, are considered an asset. Previous experience in a consulting firm and/or internal help desk support would be considered an asset.
Support of our internal services includes, but is not limited to, network support, LAN & WAN. The position is based in our Guelph office, but support is provided across all offices in Ontario, Alberta, and the United States. Knowledge of virtualization, including cloud-based services such as Microsoft Azure and Amazon Web Services, will be essential as we develop and implement our corporate cloud-based strategies and offer these services to our clients. Strong communication skills, including the ability to break down technical problems for non-technical people to understand, while maintaining patience, are required. The ability to work under pressure and regularly meet deadlines is also essential. Strong organizational and analytical skills are necessary for this role.
The position reports directly to our Internal Systems Technology Team Leader, who is responsible for the Internal support team. You will be supported by a team of dynamic technology specialists who are specialized in network design, systems implementation, and industrial control systems. Reporting structure and/or responsibilities may be assigned or modified as required.
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