Senior Operations Manager, Syndicate Support

4 weeks ago

Toronto, Ontario, Canada Royal Bank of Canada> Full time
Job Summary

This role is responsible for the day-to-day direction of syndicate support activities, including trade billing and problem resolution with Equity Capital Markets and Debt Capital Markets businesses. The successful candidate will manage and supervise a team, coordinate resources, maintain productivity levels, and achieve operating efficiencies within prescribed trading, underwriting, and regulatory policies and procedures.

Key Responsibilities
  • Manage and supervise the local syndicate support team and work closely with the team and other operational managers to develop and implement department policies and goals.
  • Provide training, cross-training, and ongoing systems/product training as pertains to new issue securities.
  • Review all syndicate support activities, including transactional and end-of-day checklists, and trade comparison statistics to correct operational problems.
  • Supervise the coordination and management of the closing and settlement process for new issue activities, including ticketing, wire transfers, flow of funds, CDS/DTC security deposits, and syndicate accounting.
  • Ticketing/contracting trades against the syndicate/selling group/president's list members and institutional accounts.
  • Communicate with internal partners, such as Product Control, ECM, Settlements, and Trade Support teams.
  • Liaise with external counsel and other syndicate members.
  • Monitor and manage internal inventories.
  • Manage internal databases and systems.
  • Liaise with onboarding teams to assist in account openings processes for institutional accounts.
  • Partner with internal teams to improve both efficiency and effectiveness of processes and policies.
  • Manage special projects and ad-hoc requests to support the platform.
  • Confirm all CAD, USD, and foreign bonds with clients and ensure discrepancies are resolved as soon as possible prior to settlement for new issue trades.
  • Facilitate prioritization using Arrow of the new issue for correct and timely settlement.
  • Resolve discrepancies to ensure new issues do not fail on settlement date. When necessary, liaise with Front Office, clients, DS Bond back-office, and/or cage to ensure settlements are properly executed.
  • Reconcile/balance daily bonds settlements between Bloomberg TOMs and Broadridge systems to ensure bonds are captured correctly for settlement and accounting purposes.
  • If the new issue security is set up incorrectly, escalate to appropriate setup groups for corrective action.
  • Investigate position and status discrepancies.
  • Ensure prompt action is taken on all new issue settlements same day. Inform the Manager of all issues not resolved same day.
  • Ensure all trades are input correctly and that trades are properly assigned that require BO Flags/Keywords if applicable.
  • Ensure compliance with mandated Unit Financial Controls/SOX Controls and RBC Standing Orders and Policy requirements.
  • Actively monitor processes and workflows between the trading desks and the Operations Group to ensure smooth flow of tickets/information. Identify and recommend changes to improve efficiencies.
  • Identify problems affecting the processing of the day's work and communicate these to the appropriate person, ensuring problems are effectively resolved.
  • Assist Management (AD/Director/MD) on ad-hoc business requests as required.
  • Bridge communication between BCS Operations and other functional groups and strengthen relationship with internal and external stakeholders.

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