Senior Operations Specialist

3 weeks ago

Toronto, Ontario, Canada Royal Bank of Canada> Full time

Job Summary

We are seeking a highly skilled Senior Analyst to join our Syndicate Support team at Royal Bank of Canada. This role will be responsible for providing trade support for the Equity Capital Markets and Debt Capital Markets Trading Desks, including daily reconciliation, support, and associated CDS and DTC settlements of equity and fixed income securities.

Key Responsibilities

  • Coordinate and manage the closing and settlement process for new issue activities, including ticketing, wire transfers, flow of funds, CDS/DTC security deposits, and syndicate accounting.
  • Ticketing/contracting trades against the syndicate/selling group/president's list members and institutional accounts.
  • Communicate with internal partners such as Product Control, ECM, Settlements, and Trade Support teams.
  • Liaise with external counsel and other syndicate members.
  • Monitor and manage internal inventories.
  • Manage internal databases and systems.
  • Liaise with onboarding teams to assist in account openings processes for institutional accounts.
  • Partner with internal teams to improve both the efficiency and effectiveness of processes and policies.
  • Manage special projects and ad-hoc requests to support the platform.
  • Confirm all CAD, USD, and foreign bonds with clients and ensure that all discrepancies are resolved as soon as possible prior to settlement for new issue trades.
  • Facilitate the prioritization using Arrow of the new issue for correct and timely settlement.
  • Resolve discrepancies to ensure new issues do not fail on settlement date. When necessary, liaise with Front Office, clients, DS Bond back-office, and/or cage to ensure that settlements are properly executed.
  • Reconcile/balance the daily bonds settlements between Bloomberg TOMs and Broadridge systems to ensure bonds are captured correctly for settlement and accounting purposes.
  • If the new issue security is set up incorrectly, escalate to appropriate set-up groups for corrective action.
  • Investigate position and status discrepancies.
  • Ensure prompt action is taken on all new issue settlements same day. Inform the Manager of all issues that are not resolved same day.
  • Ensure that all trades are input correctly and that trades are properly assigned that require BO Flags/Keywords if applicable.
  • Ensure compliance with mandated Unit Financial Controls/SOX Controls and RBC Standing Orders and Policy requirements.
  • Actively monitor processes and workflows between the trading desks and the Operations Group to ensure smooth flow of tickets/information. Identify and recommend changes to improve efficiencies.
  • Identify problems affecting the processing of the day's work and communicate these to the appropriate person, ensuring problems are effectively resolved.
  • Assist Management (AD/Director/MD) on ad-hoc business requests as required.
  • Bridge communication between BCS Operations and other functional groups and strengthen relationship with internal and external stakeholders.

Requirements

  • Minimum 2 years industry experience in an operations capacity. Solid knowledge of equity and fixed income securities, new issue market practices with particular emphasis on operational processes for such transactions.
  • This role operates within a fast-paced and tight deadline-driven office environment, the successful candidate must be able to prioritize and execute multiple tasks by providing accurate, fast, and friendly service.
  • Strong verbal and written communication skills. Strong problem-solving, analytical, and critical thinking skills.
  • Strong collaboration and project management skills. Proven experience and ability to work effectively with a project team.
  • Strong interpersonal skills, enthusiastic and motivated team player, keen to learn and develop oneself.
  • Ability to handle highly sensitive information with complete confidentiality.
  • Ability to lead under pressure and deliver stellar results.
  • Strong change leader with ability to influence and gain employee commitment.
  • Experience interacting with senior management, vendors, consultants, and external counterparties.

Preferred

  • BA/MBA or equivalent professional designation (CA, CMA, CGA).
  • Intermediate to advanced knowledge of VBA and SQL.
  • Experience in ECM/DCM closings or syndicate accounting is beneficial.

Competencies

Behavioral

  • Excellent communication (oral & written) and interpersonal skills.
  • Ability to work in a fast-paced, multi-faceted environment, demonstrating superior problem-solving and critical thinking skills.

Technical

  • Solid technical skills (Strong working knowledge of Word, Excel, and Outlook).

Job Skills

Adaptability, Capital Markets, Critical Thinking, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Reconciliations, Time Management, Trade Support

Additional Job Details

Company Culture

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients, and communities.

Why Join Us

At Royal Bank of Canada, we strive to provide an accessible candidate experience for our prospective employees with different abilities. We are a leader in innovation and growth, and we are committed to enhancing the well-being of our clients and communities.

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