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Client Care Coordinator

2 months ago

Steinbach, Manitoba, Canada HearUSA Full time

Join HearUSA's Mission to Deliver Exceptional Customer Experiences

We are seeking a highly skilled and motivated Client Care Coordinator to support the growth and development of our new clinic in Steinbach, MB. This full-time, permanent opportunity is ideal for individuals with strong administration, customer service, and marketing skills.

About the Role:

In the first 30 days, you will participate in a comprehensive training program that will familiarize you with HearUSA's policies, procedures, and operational practices. This training will be a blend of in-person and virtual learning.

In the next 60 days, you will focus on developing brand awareness and building relationships with local community partners, supported by our dedicated marketing team.

Once the clinic is open, you will be responsible for delivering exceptional customer service, matching client needs with our products and services, and supporting the day-to-day operations of the centre.

What We Offer:

  • An attractive compensation package, including a competitive hourly rate and significant bonus/profit-sharing opportunities
  • Employer-funded benefits, starting on your first day
  • RRSP program with employer-matching
  • Additional health and wellness benefits
  • Education assistance program and ongoing mentorship/professional development opportunities
  • A culture that promotes inclusivity and a shared passion for making a positive impact in our community

Requirements:

  • Completion of an Ontario Secondary School Diploma or equivalent, with relevant post-secondary education as a strong asset
  • An energetic and self-driven individual with a passion for business development and community partnerships/marketing
  • Experience in customer service, administration, and sales
  • Experience in event planning, lead generation, and business development a strong asset
  • Excellent communication skills, with the ability to establish and build relationships with colleagues, coworkers, and community partners
  • Proficiency with scheduling software and MS Office

HearUSA is committed to fair and accessible employment practices and welcomes applications from candidates with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.