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Care Coordination Advisor

2 months ago

Ontario, Oregon, Canada VON Canada (Ontario) Full time
About the Role

VON Canada (Ontario) is seeking a skilled Client Service Coordinator to join our team. As a Client Service Coordinator, you will play a vital role in ensuring the delivery of quality care and services to our clients.

Key Responsibilities
  • Client Scheduling: Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures.
  • Referral and Update Management: Receive and process client referrals and updates, responding to inquiries from clients, doctors, service providers, and other agencies.
  • Scheduling and Administrative Duties: Perform daily scheduling changes, including sick calls, client cancellations, and new client admissions, as well as other administrative tasks.
  • Team Collaboration: Work closely with team members and management to ensure daily staffing levels are sufficient and quality client care and service are met.
  • Client Support: Support clients, nurses, and home support workers to ensure delivery of quality care.
  • Confidentiality and Data Protection: Ensure that confidential information relating to clients, work colleagues, suppliers, and VON's operations are properly protected and not disclosed to third parties.
Requirements
  • Education: University/College education preferred, High School Diploma required.
  • Office Administration and Technical Skills: Proficiency with MS Office programs, Outlook, faxing software, and database management.
  • Experience: Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset.
  • Healthcare Environment: Experience in a healthcare environment is an asset.
  • Customer Service: Previous customer service experience in a contact center environment is considered an asset.
  • Unionized Environment: Experience in a unionized environment is considered an asset.
  • Criminal Records Check: A current and original copy of a satisfactory Criminal Records Check is required upon the start of employment.
What We Offer
  • Competitive Salaries: Competitive salaries with evening and weekend shift premiums.
  • Paid Vacation: 2 weeks paid vacation for full-time employees (prorated for part-time employees).
  • Tiered Benefits: Tiered benefits (health, dental, LTD) and an Employee Assistance Program for eligible employees.
  • Pension Plan: Defined Benefit Pension Plan with company contribution for eligible employees.
  • Comprehensive Orientation: Comprehensive orientation program.
  • Professional Development: Opportunities for skill development, eLearning, and career advancement.
  • Healthcare Technology: Experience with new healthcare technology such as CellTrak and Procura.