Technical Business Solutions Analyst
1 month ago
BlueRock TMS is a leading provider of transportation management solutions, dedicated to delivering top-tier customer experiences and innovative solutions. We are expanding our operations in the North America market and are looking for skilled and experienced Business System Analyst to join our team.
Job SummaryWe are seeking a Technical Business Analyst to play a pivotal role in driving the company's transition to a more product-driven approach. This role involves consulting with customers to leverage best practice templates built into the software, optimizing these templates based on tangible use cases, and ensuring that customers achieve maximum value from their TMS implementation.
Key Responsibilities- Customer Consultation & Best Practices: Serve as the primary consultant for customers, guiding them on how to best utilize the TMS platform's built-in templates.
- Template Development & Optimization: Collaborate with the Product and Engineering teams to develop and refine best practice templates within the TMS software.
- Project Collaboration: Work closely with the Project Manager to design, implement, test, and deploy BlueRock TMS successfully.
- Product-Driven Strategy: Act as a bridge between the Professional Services and Product teams to ensure that customer insights are integrated into product development.
- Data Analysis & Reporting: Develop and maintain dashboards and reports to track the usage and performance of templates across customer implementations.
- Customer Success Collaboration: Partner with the Customer Success team to monitor customer satisfaction and ensure that template usage leads to positive business outcomes.
- Possess a Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
- Minimum of 3-5 years of experience in a Technical Business Analyst or similar role, preferably within the SaaS or TMS industries.
- Proven experience in product-driven environments, with a strong understanding of software implementation and best practices.
- Experience in API integration and standardization, particularly with systems such as WMS, ERP, Visibility Providers, and Customs Solutions.
- Strong understanding of TMS platforms and their applications in various industries.
- Proficiency in Excel and possess strong analytical skills with a keen eye for data, numbers and KPIs.
- Strong experience with API utilisation and standardization for third-party system integrations.
- Familiarity with SQL, BI tools, and other data visualization software, such as Lucid charts, Drawio, or Visio.
- Excellent communication and presentation skills, with the ability to convey complex concepts to non-technical stakeholders.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively across teams and manage multiple stakeholders.
- Excellent written and verbal communication skills, with fluency in English required.
- Available to work in shifts (temporary), including providing 24/6 support.
- Company devices (Macbook)
- Employee Participation Plan
- Employee Referral Program
- Commuting allowance
- Opportunities to take initiative and gain hands-on experience. Our motto: You learn by doing
- A vibrant international working environment
- Broaden your working experience in Europe, North America, and the Middle East.
- Hit Apply button
- 30 minute Join a 30 minute video call in the Introduction Interview
- Create a win-win: learn more about each other from multiple interviews
- Receive our job offer and prepare for your exciting journey with BlueRock TMS
BlueRock TMS is an equal opportunities employer. We take pride in our diverse workforce and inclusive workplace. Within a small team of open-minded talents, we ensure an attractive learning environment that you are looking for.
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