Grocery Store General Manager
3 weeks ago
About the General Manager Position
Urban Grocer is seeking an experienced General Manager to lead our store operations in Victoria, BC.
We are a community-focused grocer dedicated to providing good value, a variety of products, and knowledgeable staff to our diverse and loyal customer base.
The successful candidate will need to be willing to relocate and have previous experience as a store manager with knowledge of grocery and store operations.
About the Role
- Oversee the daily business operations and ensure smooth functioning by providing leadership and support for the staff and accessibility to customers.
- Maintain high standards of customer service, handling inquiries, complaints, and feedback effectively; ensuring a clean, organized, and visually appealing store; and providing a strong offering of products to cater to various customer needs.
- Establish and maintain effective business systems, processes, and controls, managing purchasing/receiving procedures, implementing appropriate pricing strategies, ensuring optimal inventory levels, and staffing requirements.
- Assume accountability for meeting targets related to profit margins, labour expenses, operational costs, and other financial and operational objectives.
- Recruit, supervise, and motivate a group of engaged staff members by regularly instilling the company's values, creating and supporting individualized and departmental goals and metrics, and performance managing as needed.
- Establish and maintain relationships with local and national suppliers, ensuring a consistent supply chain with a variety of products that support customer satisfaction.
- Collaborate with senior leadership on marketing initiatives, including social media plans and engagement with the local community, to build positive relationships and enhance the store's reputation.
- Maintain health, safety, and sanitation standards of the store and staff members.
- Collaborate with senior leadership by ensuring strong communication channels and actively engaging in strategic discussions to align store objectives.
Requirements
- Minimum of five years of grocery management experience required.
- Full knowledge of total store and department operations.
- Experience reading and analyzing financial reports and adhering to budgets.
- Proficiency in Microsoft Office Suite and point-of-sale systems.
- Above-average communication skills (oral and written).
- Ability to work independently in a fast-paced environment.
- Available to work varied shifts, including weekends and evenings.
- Physical requirements are necessary as a leader in this grocery environment.
- Must have valid work authorization in Canada.
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