Grocery Store General Manager

3 weeks ago


Vancouver, British Columbia, Canada EightSix Network Full time

About the General Manager Position

Urban Grocer is seeking an experienced General Manager to lead our store operations in Victoria, BC.

We are a community-focused grocer dedicated to providing good value, a variety of products, and knowledgeable staff to our diverse and loyal customer base.

The successful candidate will need to be willing to relocate and have previous experience as a store manager with knowledge of grocery and store operations.

About the Role

  1. Oversee the daily business operations and ensure smooth functioning by providing leadership and support for the staff and accessibility to customers.
  2. Maintain high standards of customer service, handling inquiries, complaints, and feedback effectively; ensuring a clean, organized, and visually appealing store; and providing a strong offering of products to cater to various customer needs.
  3. Establish and maintain effective business systems, processes, and controls, managing purchasing/receiving procedures, implementing appropriate pricing strategies, ensuring optimal inventory levels, and staffing requirements.
  4. Assume accountability for meeting targets related to profit margins, labour expenses, operational costs, and other financial and operational objectives.
  5. Recruit, supervise, and motivate a group of engaged staff members by regularly instilling the company's values, creating and supporting individualized and departmental goals and metrics, and performance managing as needed.
  6. Establish and maintain relationships with local and national suppliers, ensuring a consistent supply chain with a variety of products that support customer satisfaction.
  7. Collaborate with senior leadership on marketing initiatives, including social media plans and engagement with the local community, to build positive relationships and enhance the store's reputation.
  8. Maintain health, safety, and sanitation standards of the store and staff members.
  9. Collaborate with senior leadership by ensuring strong communication channels and actively engaging in strategic discussions to align store objectives.

Requirements

  1. Minimum of five years of grocery management experience required.
  2. Full knowledge of total store and department operations.
  3. Experience reading and analyzing financial reports and adhering to budgets.
  4. Proficiency in Microsoft Office Suite and point-of-sale systems.
  5. Above-average communication skills (oral and written).
  6. Ability to work independently in a fast-paced environment.
  7. Available to work varied shifts, including weekends and evenings.
  8. Physical requirements are necessary as a leader in this grocery environment.
  9. Must have valid work authorization in Canada.


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