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Food Service Supervisor
2 months ago
We are seeking a highly skilled Food Service Supervisor to join our team at Tim Hortons. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service team, ensuring that our customers receive exceptional service and high-quality food.
Key Responsibilities- Leadership and Supervision
- Supervise and coordinate the activities of food service staff, including food preparation, portioning, and presentation.
- Train staff in job duties, sanitation, and safety procedures to ensure a safe and healthy work environment.
- Establish methods to meet work schedules and ensure that food and service meet quality control standards.
- Customer Service
- Address customers' complaints or concerns in a professional and courteous manner.
- Ensure that customers receive exceptional service and high-quality food.
- Operations and Administration
- Prepare and submit reports on sales, stock, and wastage.
- Estimate ingredient and supplies required for meal preparation and maintain accurate records.
- Prepare budget and cost estimates for food and supplies.
- Team Management
- Supervise and check the assembly of trays and delivery of food trolleys.
- Establish work schedules and ensure that staff are aware of their responsibilities.
- Education
- Secondary (high) school graduation certificate.
- Experience
- 1 to less than 7 months of experience in a food service supervisory role.
- Skills
- Excellent oral communication and interpersonal skills.
- Ability to work in a fast-paced environment and under pressure.
- Attention to detail and ability to maintain accurate records.
The Food Service Supervisor will work in a fast-paced environment with tight deadlines and will be required to stand for extended periods and walk frequently.
Personal Suitability- Client Focus
- Ability to provide exceptional customer service and ensure customer satisfaction.
- Efficient Interpersonal Skills
- Ability to work effectively with staff, management, and customers.
- Flexibility
- Ability to adapt to changing situations and priorities.