Customer Service Team Lead

2 weeks ago


Abbotsford, British Columbia, Canada Jag's MJM Furniture Showcase Ltd dba Jag's Furniture & Mattress Full time

We are seeking an experienced Customer Service Team Lead to join our team at Jag's MJM Furniture Showcase Ltd dba Jag's Furniture & Mattress.

Job Description

The successful candidate will have 7 months to less than 1 year of experience in a supervisory role and a high school diploma or equivalent. Responsibilities include:

  • Managing the customer service team and ensuring excellent customer experience;
  • Authorizing returns and resolving customer complaints;
  • Selling merchandise and maintaining inventory levels;
  • Preparing sales reports and analyzing data to inform business decisions;
  • Supervising and coordinating activities of workers, including scheduling and workload management;
Requirements

To be successful in this role, you must have:

  • Excellent communication and interpersonal skills;
  • Ability to work independently and as part of a team;
  • Strong problem-solving and conflict resolution skills;
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system;
  • Physical ability to stand for long periods and lift up to 25 kg;
What We Offer

We offer a competitive salary range of $45,000 - $60,000 per year, based on experience, plus benefits including health and dental insurance, paid time off, and opportunities for career advancement. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.



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