Lead Customer Service Team Coordinator
1 week ago
Amani Ventures seeks an exceptional Lead Customer Service Team Coordinator to join our team in a supervisory role. In this position, you will be responsible for overseeing the performance of a team of 5-10 staff members and ensuring seamless operation of computer systems and equipment.
About the RoleThe successful candidate will have a strong background in customer service and experience in a leadership or supervisory capacity. This role requires excellent communication and interpersonal skills, as well as the ability to prioritize tasks and manage multiple projects simultaneously.
Key Responsibilities- Conduct regular performance reviews to assess staff performance and provide feedback for improvement;
- Recruit, hire, and train new staff members to ensure a high-performing team;
- Coordinate and assign work tasks to staff members, monitoring progress and providing support when needed;
- Maintain the operation of computer systems, equipment, and machinery to ensure business continuity and customer satisfaction;
- Bachelor's degree or equivalent in a related field (e.g., business administration, human resources);
- Minimum 1-2 years of experience in a supervisory or leadership role, preferably in a customer-facing environment;
- Excellent communication and interpersonal skills, with the ability to build strong relationships with staff and customers;
- Strong problem-solving and analytical skills, with the ability to prioritize tasks and manage multiple projects;
- Proficiency in Microsoft Office and other relevant software applications;
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines;
Amani Ventures offers a competitive salary package, including a base salary of $80,000 per annum, plus benefits and opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
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