Quality Assurance Support Specialist
1 day ago
Sonova, a global leader in innovative hearing solutions, is seeking a Quality Assurance Support Analyst to join our team. As a Quality Assurance Support Analyst, you will play a critical role in ensuring that all products developed, manufactured, and/or distributed by Unitron/Sonova comply with all appropriate medical device standards and perform their intended function.
Key Responsibilities:- Collect and/or download field performance data and complaints, review, and prepare monthly reports.
- Track trends in data related to product reliability, servicing, and customer service call logs.
- Conduct analysis of related data and recommend appropriate corrective and/or preventative actions.
- Provide specialized quality analysis and reporting as required.
- Assist in completing biological safety of medical device assessment of accessories, assemblies, and finished products.
- Coordinate risk management process within the project team.
- Participate on project teams responsible for Quality activities and deliverables.
- Investigate product-related complaints. Prepare summaries and reports to management, make recommendations where possible.
- Participate on improvement teams, providing input related to quality issues.
- Diploma/degree in Science/Healthcare, Software, and/or Mechanical Engineering.
- Minimum 3 years of experience in a hi-tech product/electronics environment or medical device or hearing aid field.
- Familiarity with ISO 13485, MDSAP, MDR.
- Experience in risk management and documentation will be desirable.
- Ability to give presentations to a wide spectrum of audiences.
- Ability to understand, interpret, and explain complex device quality regulations to non-experts.
- Exciting and challenging work environment.
- Collaborative culture.
- Opportunities for continuous self-improvement.
- Opportunities for flexible hybrid model work environment.
- A company that values diversity and inclusion.
- Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, and competitive compensation including variable component and employer match on pension contributions.
- Mentorship program and career development plans.
Sonova Canada is now a certified Great Place to Work May 2024- May 2025.
We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.
We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential.
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