Customer Service Representative

4 days ago


SaintJérôme, Quebec, Canada Foliot Furniture Full time

Job Overview

Foliot Furniture is seeking a highly skilled Customer Service Representative - Furniture Installation Coordinator to join our team. In this role, you will be responsible for supervising the installation of furniture in hotels and student residences at Canadian and American universities.

About the Job

The ideal candidate will have excellent analytical and problem-solving skills, with the ability to work well under pressure and meet tight deadlines. You will also possess strong communication and leadership skills, with the ability to effectively coordinate with customers and internal teams.

Key Responsibilities

  • Supervise the installation of furniture in hotels and student residences;
  • Coordinate with customers to ensure their specifications are met;
  • Travel to customer sites to resolve service issues;
  • Plan and assess sales needs for each facility;
  • Organize logistics staff to support installations;
  • Perform installations and assembly of standard rooms;
  • Act as a representative of Foliot Furniture with customers and monitor facility operations.

Requirements

  • DEC or equivalent experience;
  • Essential bilingualism (French-English spoken and written);
  • Analytical and problem-solving skills;
  • Strong management of stress and priorities;
  • Ability to work autonomously and adapt to changing situations;
  • Knowledge of furniture assembly and carpentry;
  • Demonstrated leadership and communication skills.

Benefits

This position offers a competitive salary range of $60,000 - $80,000 per year, depending on experience. Additionally, you will receive a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

Location

This role is based in [location], with frequent travel required to customer sites throughout Canada and the United States.



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