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Facility Operations Manager

2 months ago

Hamilton, Ontario, Canada BGIS Full time
About the Role

At BGIS, we are seeking a highly skilled and experienced Facility Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day operations of our facilities, ensuring that they are running smoothly and efficiently.

Key Responsibilities
  • Portfolio Management
    • Manage the operations and maintenance activities of a portfolio of facilities.
    • Ensure facility uptime objectives are met and that the continued safe and reliable operations of the portfolio of facilities managed.
    • Create and implement annual facility management plans.
    • Collaborate with relevant stakeholders and oversee the implementation of facility-related programs.
  • Service Delivery Management
    • Responsible for meeting client obligations and resolving problems and/or conflicts.
    • Maintain open communication with the client and provide regular written and oral reports to ensure satisfaction.
    • Monitor service delivery performance against established metrics/key performance indicators.
  • Risk Management, Emergency Preparedness and Business Continuity Planning and Execution
    • Execute emergency preparedness, risk management, disaster recovery and business continuity plans.
    • Collaborate with relevant stakeholders on incident management-related requirements.
  • Health, Safety, Environment & Security
    • Act as the focal point of contact and collaborate with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
    • Organize and facilitate health and safety-related meetings with vendors to ensure ongoing safety compliance.
  • Client Relationship Management
    • Develop and maintain effective relationships with clients and ensure ongoing client satisfaction.
    • Act as the focal point of escalation for issues pertaining to facilities managed.
  • Budget Development & Management
    • Responsible for meeting budget for assigned portfolio and developing and managing budget for portfolio and project expenses.
    • Collaborate with Finance to ensure affordability, budget management and ongoing profitability.
  • Project Management
    • Develop and execute project plans and related estimated costs and budget for assigned portfolio.
    • Oversee project delivery and liaise with relevant stakeholders to ensure projects are delivered with minimum disruptions to facilities.
Requirements
  • Community college diploma or equivalent training.
  • 1 to 3 years of facility management work experience; or 3 to 5 years of facility-related work experience.
  • Facility operations and maintenance management abilities.
  • Proficiency with facility equipment and building systems.
  • Service delivery management abilities.
  • Budget management abilities.
  • Ability to influence, persuade and negotiate to achieve desired outcome.
  • Client relationship management abilities.
  • Ability to lead and engage a team of individuals.
  • Vendor management abilities.
  • High degree of client service orientation and sense of urgency.
  • Project management abilities.
  • Emergency preparedness and business continuity planning and execution abilities.
  • Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible.
  • Knowledge of health and safety requirements. Possesses a high degree of safety mindset.
  • Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
  • Maintains current knowledge of and developing ability to implement facility management services best practices.
  • Knowledge of current building standards, code and legislative requirements.