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Field Service Technician

2 months ago

Calgary, Alberta, Canada TerraSource Global Full time

Job Summary

TerraSource Global is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing exceptional customer service and support to our customers, ensuring their equipment is running efficiently and effectively.

Key Responsibilities

  • Customer Support
    • Provide technical support to customers, including installation, operation, and maintenance of equipment.
    • Evaluate equipment and identify needs for service or parts, submitting requests to drive quote volume.
  • Service Delivery
    • Complete service visits, generate professional reports, and submit billing in a timely manner.
    • Utilize SalesForce system to submit Quote Requests, manage Service Reports, update Asset data, and collaborate with other departments.
  • Business Development
    • Identify and advise sales resources on new equipment opportunities at customers.
    • Provide feedback and training on equipment performance and potential improvements to Sales, Engineering, and others in the Field Service Department.
  • Travel and Logistics
    • Employee must be able to travel 60% of the time on average. Some international travel is required and therefore a valid passport is required.

Requirements

To perform this job successfully, the following qualifications are required:

  • College or University degree or equivalent from a technical school in a technical field; or a minimum of 5 year(s) related heavy industrial service experience and/or training; or equivalent combination of education and experience with an emphasis in electrical and mechanical systems.
  • English, written and verbal - Required, French a plus
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and engineering drawings. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees. - Required / Intermediate
  • Ability to utilize mathematical concepts such as fractions, percentages, and ratios in practical situations. - Required / Basic
  • Considerable ingenuity and judgment required to deal with factors not easily evaluated, interpret results and make decisions working independently. - Required / Expert
  • Generating professional and grammatically accurate technical reports and proposals, not requiring routine review by others. - Required / Intermediate
  • Ability to operate general hand tools, measuring devices, air tools, and other common equipment for industrial equipment maintenance. - Preferred / Intermediate
  • Must possess a valid driver's license in province of residence and be insurable under company's motor vehicle insurance policy. - Required
  • Demonstrated common PC Skills including Microsoft products. - Required / Intermediate
  • Experience with SalesForce or similar customer management software. - Beneficial
  • Must complete annual MSHA Vendor Training. Surface and Underground Vendor Training / Certifications. - Required

Physical Demands

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 50lbs. Specific vision abilities may include the employee's ability to see near and far distances.