Learning and Development Manager

1 month ago

Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time

About the Role

We are seeking a highly skilled and experienced Learning and Development Manager to join our team at Manulife. As a key member of our organization, you will be responsible for leading the planning, coordination, and execution of training programs aimed at enhancing the operational capabilities of our organization.

Key Responsibilities

  • Develop and implement a strategic training plan aligned with organizational goals and operational objectives.
  • Collaborate with department heads and operational leaders to identify training needs and priorities across different functional areas.
  • Design and oversee the execution of training curricula, ensuring they meet the specific requirements of various operational teams.
  • Coordinate the delivery of training sessions, workshops, and seminars using a variety of methods, including classroom instruction, e-learning modules, and hands-on exercises.
  • Ensure that training content is engaging, relevant, and effectively delivered to meet the learning objectives of trainees.
  • Provide guidance and support to trainers and facilitators to ensure consistency and quality in training delivery.
  • Manage training logistics, including scheduling, venue arrangements, equipment setup, and resource allocation.
  • Maintain accurate records of training activities, including attendance, participant feedback, and training materials.
  • Monitor training budgets and expenses, optimizing resources to maximize the impact of training initiatives.
  • Develop metrics and evaluation criteria to measure the effectiveness of training programs and assess employee performance and competency levels.
  • Analyze training data and performance metrics to identify trends, gaps, and areas for improvement.
  • Collaborate with stakeholders to implement corrective actions and enhancements to training content and delivery methods.

Requirements

  • Bachelor's degree in Business Administration, Human Resources, Education, or a related field would be an asset.
  • Proven experience in managing training operations, preferably in a corporate or organizational setting.
  • Strong understanding of adult learning principles, instructional design methodologies, and training delivery techniques.
  • Excellent communication, interpersonal, and leadership skills.
  • Demonstrated ability to manage projects, prioritize tasks, and meet deadlines in a fast-paced environment.
  • Proficiency in learning management systems (LMS) and other training technology platforms.
  • Highly organized with attention to detail and accuracy.

What We Offer

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

Our Commitment to You

  • Values-first culture: We lead with our Values every day and bring them to life together.
  • Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation: We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity, and Inclusion: We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

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