Customer Service Representative

3 weeks ago

Abbotsford, British Columbia, Canada Executive Aviation Full time

Customer Service Agent Job Description

We are seeking a skilled Customer Service Agent to join our team at Executive Aviation. As a Customer Service Agent, you will be responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys.

Key Responsibilities:

  • Helping passengers check-in
  • Supporting self-serve kiosks
  • Preparing aircraft for on-time departures
  • Facilitating deplaning and boarding of passengers
  • Greeting passengers who are arriving from flights
  • Following airline specific check-in policies and procedures
  • Positively working with airline crew
  • Kindly enforcing airline and airport policies and procedures to passengers

Requirements:

  • You are a true customer service champion with a minimum of two years' in a customer-facing role
  • You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
  • You love to multi-task and are comfortable in a fast-paced environment where time pressures are a way of life
  • You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software
  • Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
  • Previous airport experience would be considered an asset
  • Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays

What We Offer:

  • Progressive wage ranges with lots of earning potential
  • Comprehensive Health benefits for all part- and full-time team members
  • Fantastic flight benefits with the airlines that we support

We want to see you grow and reach your goals. The sky's the limit with Executive Aviation.

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