SAP Cloud Services Delivery Expert
3 weeks ago
Transform your career with SAP SE, a global leader in enterprise application software.
Job Description:Senior Service Delivery Specialist (SDS) plays a pivotal role within the SAP Enterprise Cloud Services (ECS) organization.
- The SDS acts as an interface for the EOS delivery team with customer CDMs/TSMs, planning service requests and support throughout the request lifecycle.
- Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
- Serve as an escalation point for technical issues related to the EOS customer landscape.
- SDS acts as the primary contact from the EOS delivery teams in different service areas – Service Request Fulfilment, Incident Management, Event Management, and Problem Management.
- Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText, etc.
- Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines.
- Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred).
- Proven ability to manage operational tasks, handle customer escalations, and drive process improvements.
- Ability to thrive in a high-pressure environment and consistently add value to customers and the organization.
- Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery.
- Collaborate with Product Development and support for roadmap, feature, and bug fixes.
- Proficient in analytical and solution-oriented thinking.
- Excellent written and verbal communication skills in English.
To succeed in this role, you'll need:
- Bachelor's degree or higher in Computer Science, Engineering, or Information Management.
- 9+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS).
- Minimum of 5 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase.
- Advanced technical background in Linux-based server operating systems.
- Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill.
Compensation:
We're offering a highly competitive salary range of $88,700 - $185,400 CAD per year, depending on various factors. This is an excellent opportunity to grow your career while working with a global leader in the industry.
This role requires approximately 0-10% travel. You'll have the opportunity to work with diverse teams and contribute to delivering exceptional results in a collaborative environment.
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