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SAP Cloud Services Delivery Expert

2 months ago

Old Toronto, Canada SAP SE Full time

Transform your career with SAP SE, a global leader in enterprise application software.

Job Description:

Senior Service Delivery Specialist (SDS) plays a pivotal role within the SAP Enterprise Cloud Services (ECS) organization.

  1. The SDS acts as an interface for the EOS delivery team with customer CDMs/TSMs, planning service requests and support throughout the request lifecycle.
  2. Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
  3. Serve as an escalation point for technical issues related to the EOS customer landscape.
  4. SDS acts as the primary contact from the EOS delivery teams in different service areas – Service Request Fulfilment, Incident Management, Event Management, and Problem Management.
  5. Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText, etc.
  6. Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines.
  7. Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred).
  8. Proven ability to manage operational tasks, handle customer escalations, and drive process improvements.
  9. Ability to thrive in a high-pressure environment and consistently add value to customers and the organization.
  10. Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery.
  11. Collaborate with Product Development and support for roadmap, feature, and bug fixes.
  12. Proficient in analytical and solution-oriented thinking.
  13. Excellent written and verbal communication skills in English.
Requirements:

To succeed in this role, you'll need:

  1. Bachelor's degree or higher in Computer Science, Engineering, or Information Management.
  2. 9+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS).
  3. Minimum of 5 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase.
  4. Advanced technical background in Linux-based server operating systems.
  5. Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill.

Compensation:
We're offering a highly competitive salary range of $88,700 - $185,400 CAD per year, depending on various factors. This is an excellent opportunity to grow your career while working with a global leader in the industry.

This role requires approximately 0-10% travel. You'll have the opportunity to work with diverse teams and contribute to delivering exceptional results in a collaborative environment.