Insurance Relationship Manager

3 days ago


Ottawa, Ontario, Canada SILAC Insurance Company Full time

About SILAC Insurance Company:

We are a fast-growing insurance company that offers industry-leading annuity products. Our teams align around a shared vision of providing clean, simple, and competitive products for clients, delivering best-in-class service to agents and business partners, and propelling the success of our employees.

We hold true to our core values:

  • Adaptability & Continuous Improvement
  • Transparency & Trust, Honesty & Integrity
  • Teamwork & Collaboration
  • Gratitude & Compassion

We welcome and encourage diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone.

Job Overview:

The Customer Experience Representative will provide customer service by telephone in a friendly, personalized way that builds trustworthy, long lasting relationships. The role involves interpreting the needs, processing the requests, and providing personalized customer care. Accurate information and explanations will be provided to all written or verbal communications involving virtually any inquiry or change associated with an issued policy.

Department Overview:

The Customer Experience Department provides personalized service and product knowledge through inbound and outbound phone calls to and from Annuity customers, sales agents, and business partners. Written and verbal responses to customer inquiries and policyowner administration requests originating from multiple channels such as telephone calls, correspondence, email, and instant messaging (IM) sessions will be provided. The department promotes the value of Annuity products, Annuity services, and represents the company's mission and values. Customer assistance will be delivered in a friendly, personalized way that builds trustworthy, long lasting customer relationships.

Job Details:

Starting Pay Rate: $21.75
Full Time or Part Time: Full-Time
Standard Hours Per Week: Monday - Friday, 40 hours/week
Work Schedule: Shift starts between 6:30 AM and 8:30 AM MT
Schedule Type: In-Office, Salt Lake City



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