Senior Product Design Manager

4 weeks ago


Vancouver, British Columbia, Canada FCM Travel Full time

About FCM Travel

FCM Travel, a business travel startup from San Francisco, has evolved into an agile development and design studio within the Flight Centre family. We build travel solutions used by some of the largest companies on the planet with one goal: making business travel better for everybody.

We provide an AI-powered travel platform for corporate travel at FCM Travel. Our platform uses machine learning algorithms to recommend personalized travel options based on a traveler's preferences, company policies, and budget. Additionally, we allow for real-time travel tracking, reporting, and cost analysis, enabling companies to optimize their travel programs and reduce costs effectively.

The Opportunity

FCM Travel is seeking a Product Design Manager to join our prototyping team as we tackle some of the most interesting problems in business travel. As a nimble, startup-minded team within the larger company, we are focused on building the next-generation business travel platform that serves two of Flight Centre's main businesses: SMB travel handled by Corporate Traveler and Enterprise travel handled by FCM.

This role combines the responsibilities of a User Interface (UI) and User Experience (UX) designer with those of a Product Manager. The ideal candidate will have a unique skill set that enables them to bridge the gap between design and product development, ensuring our products not only look great but also deliver exceptional user experiences and meet strategic business goals.

Key Responsibilities

  • Lead the UI/UX design process for our rapid prototypes, from concept to implementation.
  • Create wireframes, prototypes, and high-fidelity designs that align with user needs and business objectives.
  • Conduct user research, user testing, and usability studies to inform design decisions and iterate on designs.
  • Work closely with engineers, product managers, UX Researchers, and stakeholders to ensure design feasibility, alignment, and successful ideation.
  • Monitor and analyze user behavior, feedback, and metrics to drive improvements in the product.
  • Conduct research with users, customers, and the business to explore their pain points and find opportunities for new products and functionality.
  • Effectively communicate design concepts, rationale, and the impact of design decisions to both technical and non-technical stakeholders.
  • Contribute to product growth by identifying critical areas for potential improvement and lead experimentation efforts.
  • You will help work through user experience mapping, building a product roadmap and feature prioritization.
  • Approach projects with an ownership mentality so that both platform and experimental products will succeed, and you will inspire the best possible performance from your team.
  • Collaborate with stakeholders to create and manage product roadmaps.
  • Facilitate sprint planning, estimation, stand-up, demo, and retrospective meetings.
  • Identify business needs and translate those into product requirements.
  • Create sitemaps, user flow diagrams, low, medium, and high fidelity mock-ups.
  • Facilitate user testing and user feedback sessions.
  • Create user stories and manage the product backlog.
  • Manage the design/developer hand-off process.
  • Oversee and manage product timelines and budgets.
  • Communicate effectively with stakeholders verbally and in writing.

Experience & Qualifications

  • You have proven experience in UI/UX design, with a portfolio showcasing successful design projects.
  • You have some experience in product management, including defining product strategies, creating roadmaps, and working with development teams.
  • You love working in a collaborative, high-energy environment, using agile methodologies and tools like Figma, Sketch, Zeplin, Pivotal Tracker (or equivalents).
  • Strong understanding of user-centered design principles and usability best practices.
  • You value direct and honest feedback, but you know how to communicate it gracefully so it betters your partners' (coworkers and stakeholders) work and happiness.
  • Bonus points if you have experience in HTML/CSS or product development, you have a background in entrepreneurship or consulting.

Salary Information:

As a Product Design Manager at FCM Travel, you can expect a competitive salary range of $140,000 - $180,000 per year, depending on your level of experience and qualifications. Additionally, you will receive a comprehensive benefits package, including health insurance, retirement savings plan, and generous paid time off.

About Working at FCM Travel

At FCM Travel, we offer a dynamic and supportive work environment that fosters collaboration, creativity, and innovation. Our team members enjoy a range of benefits, including flexible work arrangements, professional development opportunities, and access to cutting-edge technology and tools.

Diversity, Equity & Inclusion

FCM Travel is committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to contribute their best work. We celebrate diversity in all its forms and strive to maintain a culture that is free from bias and prejudice. If you share our commitment to inclusivity and want to join a team that values diversity, equity, and inclusion, apply now

About Location

FCM Travel is headquartered in San Francisco, California, USA. As a remote-friendly company, we offer the flexibility to work from anywhere while still being part of a global team. However, occasional in-person meetings may be required, and you should be comfortable traveling for business purposes when necessary.

Estimated Salary Range: $140,000 - $180,000 per year

Benefits Package: Comprehensive health insurance, retirement savings plan, generous paid time off

About Language: English



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