Hotel Operations Manager

4 weeks ago


Thunder Bay, Ontario, Canada Kingsway Inn Full time

We are seeking a skilled Hotel Operations Manager to join our team at Kingsway Inn. The ideal candidate will have a secondary (high) school graduation certificate and 2 years to less than 3 years of experience in a similar role.

Key Responsibilities
  • Recruit, hire, and train staff to ensure excellent customer service.
  • Supervise and manage staff to maintain a high level of performance and productivity.
  • Conduct performance reviews to identify areas for improvement and provide constructive feedback.
  • Develop and implement marketing plans to increase hotel occupancy and revenue.
  • Address customer complaints and concerns in a professional and timely manner.
  • Establish and manage work schedules to ensure adequate staffing levels.
Supervision
  • Manage a team of 1 to 2 people.
  • Manage a team of 3-4 people.
Requirements
  • Must be legally able to work in Canada.
  • Must have previous experience in the hospitality industry.
Benefits
  • Health care plan.
  • Permanent work term.
  • English language.
  • 37.5 hours per week.


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