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Parts Operations Manager

2 months ago


High River, Canada Brandt Full time
Job Summary

Brandt is seeking a highly skilled Parts Operations Manager to lead our High River Agriculture (John Deere) location. This role is responsible for overseeing the management of parts operations and personnel to maximize returns on investment through optimizing departmental processes.

Key Responsibilities
  • Inventory Management: Accountable for managing all aspects of parts inventory within the parts system, ensuring accurate tracking and efficient storage.
  • Process Optimization: Optimize Parts Department processes to ensure internal and external customer satisfaction, streamlining workflows and improving productivity.
  • Sales Growth: Develop and implement strategies to grow profitable parts sales, identifying opportunities for expansion and improvement.
  • Operational Efficiency: Coordinate a prompt, efficient, and timely flow of paperwork, ensuring seamless communication between departments.
  • Team Leadership: Maintain a high-performance parts team through hiring, training, coaching, mentoring, and performance management in a safe environment, fostering a culture of excellence and accountability.
  • Expense Control: Exercise disciplined expense control, ensuring effective resource allocation and minimizing waste.
  • Customer Service: Ensure superior external and internal parts customer service through staff scheduling to cover business hours, providing exceptional support and resolving issues promptly.
  • Product Sourcing: Work with product support and manufacturing groups to source and stock internally manufactured product parts, ensuring timely availability and minimizing stockouts.
  • Business Planning: Develop annual parts sales business plan and budget to include support to other Brandt branches, aligning with company goals and objectives.
  • Cross-Marketing: Collaborate with the Sales departments to maximize cross-marketing opportunities, driving sales growth and increasing brand visibility.
Requirements
  • Leadership Experience: Previous leadership experience in a parts department is preferred, with a strong track record of success in inventory management and team leadership.
  • Technical Skills: HD Journeyman Partsperson ticket is considered preferred, with knowledge of general parts and warehouse procedures.
  • Warehouse Management: Warehouse management experience is considered an asset, with a strong understanding of inventory management systems and processes.
  • Communication Skills: Strong oral and written communication skills are essential, with the ability to effectively lead a team and communicate with stakeholders.
  • Problem-Solving Skills: Analytical thinker with strong problem-solving and organizational skills, able to identify and resolve complex issues.