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Bylaw Intake Coordinator
2 months ago
The City of Penticton is seeking a highly skilled and detail-oriented Bylaw Intake Administrator to join our Bylaw Services team. As the first point of contact for the majority of all bylaw complaints, this role requires outstanding customer service skills and the ability to explain and rationalize municipal bylaws.
Key Responsibilities:- Gather relevant information from customers to prepare and enter bylaw files, and triage calls for service based on prioritization levels.
- Provide early compliance grace options to bylaw violators and assign files to investigating Bylaw Enforcement Officers as needed.
- Dispatch calls for service to Bylaw Enforcement Officers in the field using two-way radio communications.
- Respond to front counter, phone calls, and public inquiries related to bylaws.
- Conduct regular officer safety checks for officers on duty in the field.
- Prepare administrative documents, notices, and letters related to bylaw files.
- Handle monies for processing department initiatives and ticket payments.
- Prepare statistical reports and tracking documents for monthly department operations.
- Liaise with other city departments and outside agencies.
- Keyboarding speed of 60 wpm with high accuracy in data entry.
- Excellent customer service skills, with the ability to gather information from complainants and prioritize calls for service.
- Effective communication skills, both verbally and in writing, to communicate with team members, City departments, and the community.
- Positive attitude and ability to work in a fast-paced environment, handling pressure and resolving problems.
- General office experience and computer skills to effectively initiate and manage bylaw files.
- Relationship-building skills to develop positive working relationships with residents and community contacts.
- Familiarity with municipal bylaws and knowledge of Criminal Code matters.
- Completion of Senior Secondary School education supplemented by relevant Office Administration and/or Bylaw Enforcement courses.
- Minimum of one year experience in a Bylaw Services department or related enforcement field.
- Minimum of three years experience dealing with the public, both on the phone and face-to-face counter work.
- Minimum of five years experience in an Administrative/Clerk role, or combination of the above.
The City of Penticton is an equal opportunities employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
