Operations Growth and Performance Leader
6 days ago
**About Us**
Lewisandclarkpartners is an ag-tech company specializing in agricultural supply chain management. Our technology helps increase efficiency, reduce costs, and enhance profitability.
We are currently seeking a skilled and experienced Operations Specialist to lead KPI management, own FG logistics and support service triage. This role will play a key part in defining operational growth models and driving business performance.
**Job Summary**
The Operations Specialist will be responsible for managing service triage support, finished goods logistics, and KPI management.
Responsibilities:**
- Triaged work orders to partners, technicians, and customers.
- Communicated work schedules clearly to all invested parties.
- Developed and implemented strategies to enhance customer satisfaction and operational effectiveness.
Finishes Goods Logistics:
- Created shipping labels and custom invoices for all outbound and inbound goods.
- Uploaded the order to the shipment tracking system.
- Managed and overseen FG and operations logistics.
- Provided logistics decision support.
- Maintained best practices for supply chain management.
KPI management:
- Monitored, analyzed, and reported on KPIs to assess performance and identify areas for improvement.
- Analyzed the cost and performance of production, service, and inventory.
- Used data analytics to drive decision-making and improve efficiency.
- Identified opportunities for cost savings and process optimization.
- Generated ad/hoc and monthly reports and analysis.
**Requirements**
Required Skills and Abilities:**
- Strong analytical skills with experience in KPI tracking and data-driven decision-making.
- Excellent team management abilities.
- Proven ability to streamline processes and improve operational efficiency.
- Strong communication and problem-solving skills.
- Proficiency in operations management software, ERP systems, and data analytics tools.
- Working knowledge of supply chain and inventory management systems, ERP systems, and other operational tools is a plus.
- Expert user of Tableau.
- Strong project management and organizational skills, with the ability to juggle multiple priorities.
- Effective communicator and collaborator, capable of working across departments to achieve shared goals.
Education and Experience:**
- Bachelor's degree in Business, Computer Science, Operations Management, Supply Chain, or a related field (Required).
- Minimum 4 years of experience in operations, logistics, or service support management.
**What We Offer**
This role requires three days per week in the office.
Lewisandclarkpartners offers competitive compensation and an equity and bonus package, full company-paid group health and dental benefits, and a meaningful mission to participate in.
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