Operations Growth and Performance Leader

6 days ago


Kitchener, Ontario, Canada Lewisandclarkpartners Full time

**About Us**

Lewisandclarkpartners is an ag-tech company specializing in agricultural supply chain management. Our technology helps increase efficiency, reduce costs, and enhance profitability.

We are currently seeking a skilled and experienced Operations Specialist to lead KPI management, own FG logistics and support service triage. This role will play a key part in defining operational growth models and driving business performance.

**Job Summary**

The Operations Specialist will be responsible for managing service triage support, finished goods logistics, and KPI management.

Responsibilities:**

  • Triaged work orders to partners, technicians, and customers.
  • Communicated work schedules clearly to all invested parties.
  • Developed and implemented strategies to enhance customer satisfaction and operational effectiveness.

Finishes Goods Logistics:

  • Created shipping labels and custom invoices for all outbound and inbound goods.
  • Uploaded the order to the shipment tracking system.
  • Managed and overseen FG and operations logistics.
  • Provided logistics decision support.
  • Maintained best practices for supply chain management.

KPI management:

  • Monitored, analyzed, and reported on KPIs to assess performance and identify areas for improvement.
  • Analyzed the cost and performance of production, service, and inventory.
  • Used data analytics to drive decision-making and improve efficiency.
  • Identified opportunities for cost savings and process optimization.
  • Generated ad/hoc and monthly reports and analysis.

**Requirements**

Required Skills and Abilities:**

  • Strong analytical skills with experience in KPI tracking and data-driven decision-making.
  • Excellent team management abilities.
  • Proven ability to streamline processes and improve operational efficiency.
  • Strong communication and problem-solving skills.
  • Proficiency in operations management software, ERP systems, and data analytics tools.
  • Working knowledge of supply chain and inventory management systems, ERP systems, and other operational tools is a plus.
  • Expert user of Tableau.
  • Strong project management and organizational skills, with the ability to juggle multiple priorities.
  • Effective communicator and collaborator, capable of working across departments to achieve shared goals.

Education and Experience:**

  • Bachelor's degree in Business, Computer Science, Operations Management, Supply Chain, or a related field (Required).
  • Minimum 4 years of experience in operations, logistics, or service support management.

**What We Offer**

This role requires three days per week in the office.

Lewisandclarkpartners offers competitive compensation and an equity and bonus package, full company-paid group health and dental benefits, and a meaningful mission to participate in.


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