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**Job Summary**
The Senior Solutions Consultant is responsible for driving customer happiness by proactively managing and delivering technical information to our customers. This role requires a strong technical background, excellent communication skills, and the ability to work with cross-functional teams.
Key Responsibilities:
- Develop and maintain strong technical relationships with customers to drive customer satisfaction and loyalty.
- Work closely with Sales, Marketing, and Product Managers to understand customer needs and develop solutions that meet those needs.
- Provide technical guidance and support to customers, including training and onboarding.
- Collaborate with internal teams to identify and develop new business opportunities.
- Stay up-to-date with industry trends and emerging technologies to ensure Zendesk remains competitive.
Requirements:
- 5+ years of experience in Mid Market/Enterprise software sales or a related field.
- Experience mapping RFI/RFP requirements to software solutions.
- Excellent interpersonal, communication, persuasion, presentation, and writing skills.
- Knowledge of web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications.
- Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.
- Bachelor's degree or equivalent experience is a must; graduate degree is a plus.
- Contact Center Experience (Retail, Financial Services)
- Previous consulting experience implementing enterprise-class software solutions.
- In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, workforce engagement management.
- Experience developing or selling Artificial Intelligence solutions.
About Zendesk
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace.
Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
