Technical Product Lead for AI-Powered Support Solutions

2 weeks ago


Vancouver, British Columbia, Canada Amazon Full time

Overview

AWS Kumo is revolutionizing customer support by harnessing the power of Generative AI. We're seeking a visionary Principal Product Manager Technical (PMT) to lead the vision and execution for our new AI-powered support service.

About the Team

The AWS Global Support team is dedicated to delivering world-class support experiences that empower customers to achieve their business outcomes faster. Our mission is to identify every need of customers across all AWS services before they do, and seamlessly connect them to the most appropriate resolution.

Responsibilities

  • Create a product vision and strategy for the AI-powered support service
  • Define product roadmaps and collaborate with Engineering leaders to achieve business goals
  • Engage with customers through various channels and serve as the voice of the customer internally
  • Establish goals and product metrics to measure success of the product

Requirements

To be successful in this role, you'll need:

  • 5+ years of technical product management experience with internet business experience
  • 5+ years of working as a Technical Product Manager experience
  • 3+ years of technical experience in software development, network development, or related fields
  • Experience in taking a product from conception and definition phase through engineering design and market launch
  • Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle

What We Offer

We provide a total compensation package, including equity, sign-on payments, and other forms of compensation, in addition to a full range of medical, financial, and/or other benefits.

Bonus Information

The base salary for this position ranges from $135,700/year up to $226,500/year, depending on job-related knowledge, skills, and experience. Amazon is a total compensation company.



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