Front Desk Associate

3 weeks ago

Camrose, Canada Camrose Motel Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Associate to join our team at Camrose Motel. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, taking into account room availability and guest preferences
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal room utilization
  • Follow emergency and safety procedures, including responding to guest incidents and reporting any issues to management
  • Answer telephone calls and relay messages to guests and staff in a timely and efficient manner
Support for Diverse Groups

We are committed to creating an inclusive work environment that supports the needs of diverse groups, including persons with disabilities, newcomers and refugees, youth, veterans, Indigenous people, and visible minorities. Our mentorship programs provide opportunities for employees to develop their skills and advance their careers.

Requirements
  • Secondary (high) school graduation certificate
  • Will train
  • Ability to work in a fast-paced environment and provide exceptional customer service
  • Strong communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Basic computer skills and familiarity with hotel management systems
What We Offer

As a Front Desk Associate at Camrose Motel, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.

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