Front Desk Associate

4 weeks ago


Camrose, Canada Camrose Motel Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Associate to join our team at Camrose Motel. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, taking into account room availability and guest preferences
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal room utilization
  • Follow emergency and safety procedures, including responding to guest incidents and reporting any issues to management
  • Answer telephone calls and relay messages to guests and staff in a timely and efficient manner
Support for Diverse Groups

We are committed to creating a welcoming and inclusive environment for all guests and staff. Our hotel offers various support programs for diverse groups, including:

  • Mentorship programs for newcomers and refugees, pairing them with experienced employees for guidance and support
  • Mentorship opportunities for youth, veterans, and Indigenous workers, helping them develop new skills and build their confidence
  • Support for visible minorities, offering mentorship programs that pair them with experienced employees for networking and career development
Requirements
  • Secondary (high) school graduation certificate
  • Will train on the job, with opportunities for professional development and growth
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously
  • Excellent communication and interpersonal skills, with a focus on providing exceptional guest service
  • Ability to maintain confidentiality and handle sensitive information with discretion
Work Environment

Our hotel is a dynamic and supportive work environment, with a focus on teamwork and collaboration. As a Front Desk Associate, you will work in a fast-paced front office setting, interacting with guests and staff on a daily basis.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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