Front Desk Associate
4 weeks ago
We are seeking a highly organized and customer-focused Front Desk Associate to join our team at Camrose Motel. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a smooth check-in and check-out process.
Key Responsibilities- Register arriving guests and assign rooms in a timely and efficient manner
- Process group arrivals and departures, taking into account room availability and guest preferences
- Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records
- Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
- Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal room utilization
- Follow emergency and safety procedures, including responding to guest incidents and reporting any issues to management
- Answer telephone calls and relay messages to guests and staff in a timely and efficient manner
We are committed to creating a welcoming and inclusive environment for all guests and staff. Our hotel offers various support programs for diverse groups, including:
- Mentorship programs for newcomers and refugees, pairing them with experienced employees for guidance and support
- Mentorship opportunities for youth, veterans, and Indigenous workers, helping them develop new skills and build their confidence
- Support for visible minorities, offering mentorship programs that pair them with experienced employees for networking and career development
- Secondary (high) school graduation certificate
- Will train on the job, with opportunities for professional development and growth
- Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously
- Excellent communication and interpersonal skills, with a focus on providing exceptional guest service
- Ability to maintain confidentiality and handle sensitive information with discretion
Our hotel is a dynamic and supportive work environment, with a focus on teamwork and collaboration. As a Front Desk Associate, you will work in a fast-paced front office setting, interacting with guests and staff on a daily basis.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
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