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Customer Service Representative

2 months ago

Sussex, New Brunswick, Canada Service New Brunswick Full time
Job Description

Service New Brunswick is seeking a highly skilled and motivated individual to join our team as a Customer Service Representative.

As a member of our Service Centre team, you will be responsible for providing exceptional customer service to the public, ensuring that government services are delivered in accordance with related acts, policies, and procedures.

Key Responsibilities:
  • Assist and support clients in accessing government services
  • Verify customer information to ensure accuracy
  • Process electronic forms and information, updating customer records and processing payments
  • Effective cash handling and balancing
  • Perform other related tasks as required

We are looking for a candidate who is able to work effectively in a fast-paced environment, possess excellent communication and interpersonal skills, and is able to work independently with minimal supervision.

Requirements:
  • High school or GED supplemented by a one (1) year related post-secondary diploma
  • Minimum of three years of customer service or related work experience
  • Written and spoken competence in English and French

Preference may be given to candidates with experience processing complex computerized transactions and who possess a valid New Brunswick driver's license.

We promote a scent-reduced environment and are an Equal Opportunity Employer.