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Global Contact Center Director
2 months ago
We are seeking a highly skilled and experienced Strategic Change Management Leader to join our team at Company 1 - The Manufacturers Life Insurance Company. As a key member of our organization, you will be responsible for leading organizational strategy and change management for our Global Contact Centers.
Key Responsibilities- Strategic Planning
- Develop and implement strategic plans to drive business growth and improve operational efficiency.
- Collaborate with cross-functional teams to ensure alignment and integration of contact center strategy with broader organizational initiatives.
- Change Enablement
- Establish and implement change management strategies to support the adoption of new processes, technologies, and ways of working within the contact center.
- Develop and drive change management plans that encompass communication, training, and partner engagement to drive consensus and minimize resistance to change.
- Leadership and Collaboration
- Lead and manage a team of change management professionals to drive business outcomes.
- Collaborate with senior management and other stakeholders to ensure effective communication and alignment on business objectives.
- Leadership and Management
- Proven experience in leading and managing teams to drive business outcomes.
- Strong leadership and management skills, with the ability to inspire and motivate teams.
- Strategic Planning and Change Management
- Proven experience in developing and implementing strategic plans to drive business growth and improve operational efficiency.
- Strong understanding of change management principles and practices, with the ability to develop and implement effective change management strategies.
- Communication and Collaboration
- Excellent communication and interpersonal skills, with the ability to effectively communicate with senior management, teams, and stakeholders.
- Strong collaboration and influencing skills, with the ability to build and maintain effective relationships with key stakeholders.
- Competitive Salary and Benefits
- A competitive salary and benefits package, including health, dental, and vision insurance, as well as a 401(k) matching program.
- Opportunities for Growth and Development
- Opportunities for professional growth and development, including training and education programs, as well as opportunities for advancement within the company.
- Collaborative and Dynamic Work Environment
- A collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional results.
