Senior Director, Strategy and Innovation

4 days ago


Halifax, Nova Scotia, Canada Company 1 - The Manufacturers Life Insurance Company Full time

About the Role:


We are seeking a highly skilled Senior Director, Strategy and Innovation to lead our Global Contact Center Transformation efforts. This role will be responsible for developing and implementing strategic plans to drive business growth, improve operational efficiency, and enhance customer experience.



Key Responsibilities:



  • Develop and execute strategic plans to drive business growth and improve operational efficiency
  • Lead cross-functional teams to implement change management initiatives
  • Collaborate with senior leaders to develop and implement organizational strategies
  • Provide strategic guidance and support to contact center teams
  • Monitor and evaluate the effectiveness of change management initiatives
  • Identify and assess potential risks and opportunities in the contact center environment


Requirements:



  • 10+ years of experience in strategy development and implementation
  • Proven track record of leading cross-functional teams and driving business growth
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Experience working in a matrixed organization
  • Strategic planning and organizational change management expertise
  • Lean Six Sigma efficiencies and rationalization experience
  • Transformational and change communications, marketing, and branding expertise
  • Customer service and operational excellence experience
  • Strong influence and persuasion skills
  • Transparent leadership, coaching, and mentoring skills


What We Offer:



  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and reward for outstanding performance
  • Flexible work arrangements and work-life balance
  • Access to cutting-edge technology and tools
  • Opportunities for career advancement and leadership development


About Us:


We are a leading international financial services group that helps people make their decisions easier and lives better. Our mission is to provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. We operate in over 20 countries and have a global workforce of over 40,000 employees. Our values are centered around integrity, customer focus, and innovation.



How to Apply:


If you are a strategic thinker with a passion for driving business growth and improving operational efficiency, please submit your application. We look forward to hearing from you.



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