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Regional Manager
2 months ago
At Dynacare, we're seeking a highly skilled Regional Manager to lead our Laboratory and Health Services Centers in multiple locations. As a key member of our team, you will be responsible for building and managing high-performing teams, driving customer satisfaction, and ensuring the delivery of exceptional healthcare services.
Key Responsibilities:- Transform the Laboratory and Health Services Centers within a region to a new delivery model designed to ensure an excellent customer experience through consistent, outstanding customer care.
- Foster an environment of positive employee relations and strong teamwork while working in compliance with established human resources policies and practices.
- Encourage trust and open communication with direct reports, address employee feedback and input, and ensure team understanding of corporate and departmental goals and performance.
- Engage the Director, Health Services Operations and Human Resources for guidance and/or direction to ensure a positive client, customer, or employee experience.
- Build and manage an effective team through strategic hiring, training, performance management, coaching, and recognition.
- Liaise with clients and ensure their experience is positive by providing professional, timely assistance to inquiries, educate clients on processes, investigate concerns, and ensure full understanding of client needs.
- Analyze and make recommendations to continuously improve workflow processes to assure consistency and quality in the delivery of service to customers, laboratory operations, and clients.
- Conduct metric reviews of area Laboratory and Health Services Centers to ensure key indicators of cost, quality, delivery, safety, and customer experience are being met or exceeded, and introduce corrective actions where required.
- Participate in continuous improvement projects along with regional goals and objectives aligned with corporate strategy.
- Develop and administer regional operating budgets, identify potential cost savings, and make recommendations for improvement.
- Responsible for completing operating reports using metrics and key performance indicators.
- Pursue ongoing continuing education to ensure awareness of new industry or regional trends, developments, laws, regulations, and technology.
- Support the Business Development team with the establishment of new clients.
- Oversee maintenance and renovation programs for each location in the region in conjunction with the Manager, Support Services.
- Post-Secondary education in Healthcare, Science, or Business.
- 3+ years of leadership experience in a high-paced, customer-facing environment.
- Previous related experience required to perform job: 3-5 years.
- Proficient computer skills (MS Office and applicable software applications).
- Lean Six Sigma and/or Change Management training - required.
- Proven attention to detail, excellent organizational, prioritization, and time management skills.
- Ability to manage multiple items effectively.
- Experienced people manager with the ability to develop talent and build high-performing teams.
- Effective communication skills and the ability to work effectively with all levels of management and non-management.
- A strong team player with the ability to work independently with a high degree of initiative.
- Demonstrated customer focus with the ability to engage direct/indirect reports to promote a customer-centric environment.
- Highly motivated individual with a proven track record of delivering results on multiple priorities while meeting competing deadlines.
- Knowledge of technical procedures as they apply to laboratory testing, shipment logistics, and specimen.
