Customer Service Team Lead

3 weeks ago


Lethbridge, Alberta, Canada Twenty Four Karats Full time
Job Summary

We are seeking a highly skilled Customer Service Team Lead to join our team at Twenty Four Karats. As a key member of our sales and operations team, you will be responsible for supervising staff, assigning sales workers to duties, and overseeing the day-to-day operations of our retail store.

Key Responsibilities
  • Staff Supervision: Supervise and train staff to ensure excellent customer service and sales performance.
  • Sales and Operations: Assign sales workers to duties, manage cash, and oversee payroll administration.
  • Inventory Management: Organize and maintain inventory, and ensure accurate stock levels.
  • Customer Service: Resolve customer complaints and issues in a professional and timely manner.
  • Reporting: Prepare reports on sales volumes, merchandising, and personnel matters.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • Experience: 7 months to less than 1 year of experience in a sales or customer service role.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team Environment: A collaborative and dynamic team environment.


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