Customer Service Team Lead
2 weeks ago
Job Summary: We are seeking a highly skilled Customer Service Team Lead to join our team at Twenty Four Karats. As a key member of our sales and operations team, you will be responsible for supervising staff, assigning sales workers to duties, and overseeing the day-to-day operations of our retail store.
Key Responsibilities:
- Supervise and train staff to ensure excellent customer service and sales performance
- Assign sales workers to duties and oversee the sales floor
- Manage inventory, including ordering and maintaining stock levels
- Authorize payments and manage cash handling
- Prepare reports on sales volumes and personnel matters
- Resolve customer complaints and supply shortages
- Organize and maintain inventory, including exhibits and displays
- Supervise and coordinate activities of workers
- Manage payroll administration and conduct performance reviews
Requirements:
- 7 months to less than 1 year of experience in a supervisory role
- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional development and growth
- A dynamic and supportive work environment
How to Apply: If you are a motivated and experienced professional looking for a new challenge, please submit your application to us.
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