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Field Application Specialist

2 months ago

Vancouver, British Columbia, Canada Quectel Wireless Solutions Full time
Job Summary:

We are seeking a highly skilled Field Application Engineer to join our team at Quectel Wireless Solutions. As a key member of our technical support team, you will be responsible for providing expert technical support and customer training on our wireless modules and development tools.

Key Responsibilities:

• Provide technical support for our entire product line, including 5G, LTE/LTE-A, UMTS/HSPA, GSM/GPRS, and GNSS wireless technologies.
• Deliver pre-sales and post-sales technical support and customer training on our wireless modules and development tools.
• Respond promptly to customer technical inquiries and be prepared to travel for on-site support across North America.
• Develop and deliver product presentations and conduct product and tool training for customers on-site.
• Provide feasible solutions to customers based on their application requirements and develop demonstration applications to help customers evaluate and integrate our modules more effectively.
• Prepare weekly technical reports indicating support activity and open issue progress.

Requirements:

• Bachelor's degree or equivalent in Electronic Engineering, Computer Science, Automation, Electronics & Communications, or other IT-related fields.
• Three years or more experience in embedded product design or firmware development in electronics.
• Good knowledge of GSM/GPRS/EDGE/UMTS/LTE/TCP/IP/GPS specification/standards.
• Familiarity with C/C++, Linux, and Android specification/standards is a plus.
• Experience in developing peripheral drivers and debug troubleshooting (USB, UART, I2C, I2S, SPI, SDIO, EMMC, PWM, Camera, LCD) is a plus.
• Excellent communication and presentation skills, with the ability to effectively communicate in a multicultural work and customer environment.
• Creative problem-solving skills, with the ability to manage and resolve technical issues efficiently.
• Self-motivated, with a strong sense of responsibility and a predisposition for teamwork.
• Must be based in the US or Canada and be a native English speaker or have a similar speaking level.
• Must be able and willing to travel.

Preferred Experience:

• Experience in embedded Linux, Android system, or other OSs.
• Experience in 2G, 3G, NB-IoT, Cat-M, LTE RF/Antenna design, tuning, or testing.
• Familiarity with module certificates, such as CE, FCC, GCF, PTCRB, or carrier's approval process.
• Experience in IoT, PC notebook, auto electronics industries.
• Familiarity with LTE/UMTS/HSPA/GSM/GPRS/GPS Wireless M2M Modules.
• Proficient in C/C++, Perl, Python, Shell programming skills.
• Knowledge of wireless network, mobile phone, or wireless modem technologies, including Bluetooth, Wi-Fi, Zigbee, etc.
• Familiarity with ARM microcontrollers architecture.

What We Offer:

As a Field Application Engineer at Quectel Wireless Solutions, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our company. We offer a competitive salary, benefits package, and opportunities for career growth and development.