Service Department Director

5 days ago

Golden Horseshoe, Canada Farm Boy Full time
Job Summary

We are seeking a highly skilled and experienced Service Department Manager to join our team at Farm Boy. As a key member of our management team, you will be responsible for ensuring the highest level of customer service and satisfaction in our service department.

Key Responsibilities
  • Develop and implement strategies to improve customer service and satisfaction in the service department.
  • Lead and manage a team of service department staff, providing coaching, training, and development opportunities to ensure they have the skills and knowledge needed to provide exceptional customer service.
  • Work closely with the Store Manager and Front-End Specialist to execute strategies aimed at successfully accomplishing stated goals and quotas while monitoring systems, programs, and initiatives.
  • Ensure compliance with Government regulations and Corporate Health and Safety policies.
  • Participate in store coverage rotation as a Manager on Duty (e.g., opening/closing store, alarm system emergency contact support) as directed by the Store Manager.
  • Supervise department staff and be accountable for the performance of the department, including serving customers on cash, cart retrieval, overrides, and general cleanliness.
  • Schedule staff and verify attendance and payroll records.
  • Responsible for the management of the Floral Department (e.g., merchandising, ordering, inventory, and financials).
  • May be requested to undertake other related duties on a periodic basis.
Requirements
  • Typically requires completion of a post-secondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
  • Successful completion of a Public Health Food Handler certification, Smart Serve plus Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
  • Excellent organizational and interpersonal skills along with accurate mathematical and analytical skills.
  • Clear and effective communication style, both written and oral.
  • Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
  • Ability to learn manual and automated systems/tools.
  • Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
  • Flexible schedule, including weekends, evenings, and holidays.
  • Fluency in English and French shall be considered an asset.
Work Environment
  • Providing service to several people or departments, working under many simultaneous deadlines.
  • Required to stand and walk for long periods of time during shift.
  • Required to lift, carry, or handle heavy objects.

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