Key Holder

6 days ago

Vancouver, British Columbia, Canada Brand Momentum Full time

We are seeking a highly motivated and customer-focused Key Holder to join our retail team at Brand Momentum. As a Key Holder, you will be responsible for delivering exceptional customer service and driving sales growth in our Lindt Chocolate Shops.

Key Responsibilities:

  • Provide personalized service to customers, ensuring their needs are met and exceeded
  • Assess customer needs and provide recommendations on products and services
  • Welcome customers to the store and engage in conversations to build relationships
  • Drive sales growth by actively promoting products and services
  • Remain knowledgeable about products and services offered, including features and benefits
  • Cross-sell and upsell products to increase average transaction value
  • Handle customer complaints and concerns in a professional and timely manner
  • Support with inventory management and visual merchandising standards
  • Act as a brand ambassador for Brand Momentum, promoting our values and mission
  • Collaborate with colleagues to achieve sales targets and goals
  • Perform opening and closing procedures, including cash handling and inventory duties
  • Support with corporate gifting and other special projects
  • Other duties as assigned

Qualifications:

  • Proven work experience in a retail sales or customer service role
  • Basic understanding of customer service principles and sales techniques
  • Track record of achieving sales targets and providing excellent customer service
  • Hands-on experience with point-of-sale transactions and inventory management
  • Familiarity with visual merchandising standards and inventory procedures
  • Solid communication and interpersonal skills, with a friendly and energetic personality
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Availability to work flexible shifts, including evenings and weekends
  • High school diploma or equivalent
  • A passion for delivering exceptional customer service and driving sales growth

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