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Food and Beverage Server

2 months ago

New Westminster, British Columbia, Canada Horizon Hotels Ltd. Full time
Job Summary

We are seeking a highly skilled and experienced Food and Beverage Server to join our team at Horizon Hotels Ltd. As a Food and Beverage Server, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable dining experience.

Key Responsibilities
  • Customer Service
    • Address customer complaints or concerns in a professional and courteous manner.
    • Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings.
    • Provide excellent customer service and ensure that all guests feel welcome and valued.
  • Food and Beverage Service
    • Serve food and beverages to guests in a timely and efficient manner.
    • Describe menu items, including daily specials, to guests and make recommendations.
    • Enforce provincial/territorial liquor legislation and regulations.
  • Inventory Management
    • Order and maintain inventory of wines and wine glassware.
    • Perform sensory evaluation of wines.
  • Teamwork
    • Work collaboratively with kitchen and bar staff to ensure seamless service.
    • Assist clients/guests with special needs.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
    • Or equivalent experience.
  • Experience
    • Experience an asset.
  • Skills
    • Excellent oral communication skills.
    • Efficient interpersonal skills.
    • Client focus.
    • Flexibility.
    • Initiative.
    • Organized.
    • Reliability.
    • Team player.
  • Certifications
    • Serving It Right Certificate.
Working Conditions
  • Work Environment
    • Cold/refrigerated.
    • Hot.
    • Noisy.
    • Odours.
    • Outdoors.
  • Physical Demands
    • Bending, crouching, kneeling.
    • Fast-paced environment.
    • Handling heavy loads.
    • Physically demanding.
    • Standing for extended periods.
    • Work under pressure.
  • Weight Handling
    • Up to 9 kg (20 lbs).
What We Offer
  • Gratuities