Environmental Project Coordinator
2 days ago
Bureau Veritas Laboratories is a world leader in testing, inspection, and certification services.
We are committed to quality, Health and Safety, risk mitigation, performance improvement, environmental protection, and social responsibility.
As an Environmental Project Coordinator at Bureau Veritas Laboratories, you will contribute to our mission by delivering exceptional client service and ensuring the satisfaction of our clients.
Your main responsibilities:
- Maintenance and Development of Client Accounts: Develop and maintain strong relationships with existing clients to ensure their needs are met and exceed expectations.
- Liaison between Clients and Laboratory: Act as the primary point of contact for clients, providing technical support and assistance with sampling projects.
- Client Feedback and Satisfaction: Ensure client feedback is passed on to senior management and implement actions to improve client satisfaction.
- Communication and Response Time: Respond to all client calls and emails within one hour of receipt, redirecting calls or emails as necessary to meet this objective.
- Technical Support: Provide clients with technical support on their varied sampling projects, staying current on all application and interpretation of environmental regulations.
- Closure of Client Complaints: Document and resolve all client complaints in a timely and professional manner.
- Training and Development: Participate in training programs to develop skills and knowledge, staying current with all methods, PARs, and MOCs through various reporting tools and databases.
- Client Acquisition and Retention: Develop and implement strategies to acquire new clients and retain existing ones, working closely with the sales team to identify new business opportunities.
- Project Coordination: Coordinate all related project requirements with clients, assisting with the preparation of correspondence and reports for technical analytical data review, marketing information, and other related documentation.
- Teamwork and Collaboration: Work collaboratively with the project team to achieve shared goals and objectives, adhering to and participating in all QA/QC policies to ensure Quality Standards are maintained.
- Accountability: Take ownership of client accounts, managing multiple deadlines under stressful conditions with tight guidelines, while maintaining confidentiality and discretion when handling sensitive information.
- Language Skills: Be bilingual (English and French), with excellent communication and interpersonal skills.
Bureau Veritas Laboratories offers a competitive salary range of $70,000 - $90,000 per year, depending on experience.
This position requires 3-5 years of experience in an environmental laboratory setting. If you have a passion for delivering exceptional client service and are looking for a challenging role that aligns with your skills and interests, we encourage you to apply.
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