Customer Service Representative

2 days ago


Nisku, Alberta, Canada Four Points by Sheraton Edmonton International Airport Full time
Job Description

As a Customer Service Representative at Four Points by Sheraton Edmonton International Airport, you will be the face of our hotel and play a vital role in ensuring that every guest has an exceptional stay.

  • We are looking for a highly motivated and detail-oriented individual to join our team as a Customer Service Representative.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.

Responsibilities
  • Register arriving guests and assign rooms efficiently.
  • Process group arrivals and departures smoothly.
  • Take, cancel, and change room reservations with ease.
  • Provide accurate information on hotel facilities and services.
  • Offer general information about points of interest in the area.
  • Process guests' departures, calculate charges, and receive payments promptly.
  • Maintain an inventory of vacancies, reservations, and room assignments accurately.
  • Carry out clerical duties such as faxing, filing, and photocopying.
  • Answer telephone calls and relay messages effectively.
  • Deliver exceptional customer service at all times.
Requirements
  • 7 months to less than 1 year of experience in a related field.
  • Degree: Secondary (high) school graduation certificate.
  • Ability to stand for extended periods.
  • Permanent position with a competitive salary.
  • Language: English.
  • Working hours: 32 hours per week.
Estimated Salary Range

$25-$35 per hour, based on location and experience.



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