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    4 weeks ago

    Vernon, British Columbia, Canada Lam Nail Salons Inc. Full time

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Spa Operations Manager

2 months ago

Vernon, British Columbia, Canada Lam Nail Salons Inc. Full time
Job Summary

Lam Nail Salons Inc. is seeking a highly skilled Spa Manager to lead our spa operations. As a key member of our team, you will be responsible for overseeing daily operations, evaluating performance, and implementing policies and procedures to drive business growth.

Key Responsibilities
  • Operations Management: Direct and control daily spa operations, ensuring seamless delivery of services to our clients.
  • Performance Evaluation: Regularly evaluate spa operations to identify areas for improvement and implement changes to enhance efficiency and customer satisfaction.
  • Policies and Procedures: Establish and implement policies and procedures for staff, ensuring compliance with company standards and regulatory requirements.
  • Financial Management: Plan and control budget and inventory, ensuring effective financial management and minimizing waste.
  • Staff Management: Hire, train, and supervise staff, providing guidance and support to ensure excellent customer service.
  • Customer Service: Address customer complaints and concerns, ensuring prompt resolution and maintaining a positive reputation for our spa.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in spa management or a related field.
  • Work Setting: Spa environment with fast-paced conditions.
  • Physical Capabilities: Attention to detail and ability to work in a fast-paced environment.
  • Personal Suitability: Client focus, flexibility, judgement, organized, reliability, and work term: permanent.