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Jira Manager
1 month ago
About the Role:
We are seeking a highly skilled Jira Manager to lead our technology team in implementing and managing Jira and Confluence platforms. The successful candidate will be responsible for designing and developing workflow solutions, automating processes, and driving insights into our network and services to ensure the best customer experience.
Key Responsibilities:
* Lead a team of professionals to design and develop workflow solutions and automations to streamline our processes and drive insights into our network and services.
* Collaborate with cross-functional leaders and stakeholders to increase efficiency, automate work, and streamline the current development process.
* Define the product roadmap, project, and portfolio management strategy for the enterprise.
* Work in a fast-paced environment in a smaller devops team where you will collaborate with teams across the company to continuously deliver business workflow implementation and automation through Jira/Confluence.
* Drive best practices and standardization of processes and reporting across Agile project delivery at Rogers.
* Listen to the Business units across Rogers to identify areas of improvements/issues, build requirements, and implement them.
* Lead a team that designs, configures, manages, and supports Atlassian tools (JIRA and Confluence).
* Work with business primes to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation, and configuration of plug-ins.
* Own documentation of standards, guidelines, and standard operating procedures for admins/users of the system.
* Oversight over solutioning and implementation of system integrations between Jira and other corporate systems/tools.
Requirements:
* 3-5 years' experience leading teams and projects who are responsible for solutioning and/or administering Jira/IT servers and applications.
* Education: undergraduate university degree in computer engineering/computer science.
* Experience with installing, configuring, and upgrading Atlassian Data Center applications of Confluence, Crowd, and/or Jira.
* 2-5 years' experience in both waterfall and Agile/SAFe, ideally in a technology environment.
* Excellent organizational, written, and verbal skills.
* Ability to lead complex problems where analysis requires in-depth evaluation of various factors to determine all options and arrive at the best solution.
* Creative and effective decision making to solve problems/achieve results.
* Working knowledge with Python, Java, CSS, HTML, and JavaScript skills.
* Working knowledge of Simple Issue LanguageTM (SIL) and Groovy for Jira scripting. Familiarity with database and MS SQL administration and demonstrated competency in writing SQL queries.
* Solid analytical skills (ability to visualize data and make insights).
* Knowledge of consuming web services (REST/SOAP).
What We Offer:
* Competitive salary and annual bonus.
* Flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
* Discounts on Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
* Paid time off for volunteering.
* Company matching contributions to charities you support.
* Self-driven career development programs (E.g. MyPath program).
* Rogers First: priority in applying to internal roles of interest.
* Wellness Programs: Homewood employee & family assistance program, Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions, and low or no-cost fitness membership with access to virtual classes.
About Rogers Communications:
We are a leading Canadian communications and media company. We believe in investing in our people and helping them reach their potential as valuable members of our team. We are committed to diversity and inclusion, and we strive to create a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation.
How to Apply:
If you are a motivated and experienced Jira Manager looking for a new challenge, please submit your application. We look forward to hearing from you.
