Hotel Receptionist

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Living Water Resorts. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

• Register arriving guests and assign rooms in a timely and efficient manner
• Process group arrivals and departures, taking into account special requests and preferences
• Take, cancel, and change room reservations as needed
• Provide guests with information on hotel facilities and services, as well as recommendations for local attractions and activities
• Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
• Maintain an accurate inventory of vacancies, reservations, and room assignments
• Follow emergency and safety procedures, ensuring the well-being of guests and staff
• Perform various clerical duties, including faxing, filing, and photocopying
• Answer telephone calls and relay messages to guests and staff
• Assist guests with special needs, providing personalized support and accommodations
• Contact guests to deliver requested wake-up calls
• Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner

• Secondary (high) school graduation certificate
• Experience in a customer-facing role, preferably in the hospitality industry
• Ability to work in a fast-paced environment, handling multiple tasks and priorities
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Basic computer skills, including proficiency in a multi-line switchboard
• Ability to maintain confidentiality and handle sensitive information

• Competitive hourly rate
• Free parking available on-site
• On-site amenities, including a fitness center and pool
• On-site recreation and activities, including team-building events and social gatherings
• Permanent full-time position, with opportunities for advancement and professional growth
• English language proficiency required
• 30-44 hours per week, with flexible scheduling to meet the needs of the hotel