Customer Service Representative
2 weeks ago
About Domtar Corporation
">- ">
- Domtar Corporation is a leading provider of fiber-based products, including communication, specialty, and packaging papers, market pulp, and airlaid nonwovens.">
- We have approximately 6,400 employees serving over 50 countries worldwide.">
- Our principal executive office is located in Fort Mill, South Carolina, and we are part of the Paper Excellence group of companies.">
Company Overview
">">As a wholly owned and operated business, Ariva offers best-in-class solutions to help businesses communicate, collaborate, and compete more effectively.
">We build on the rich heritage of the Domtar Distribution Group, Canada's premier source for high-quality paper, packaging, and graphic supplies.
">But we're much more than a paper distribution company.
">">About the Role
">">We are seeking an Inside Sales / Customer Care Representative to join our team in Mississauga, Ontario.
">This entry-level position provides accurate, prompt service to customers and promotes increased sales.
">You will have the opportunity to learn about our industry, sales, marketing, operations, and administration, while honing your customer service and inside sales skills.
">The ideal candidate will be a TEAM player with a positive attitude, willing to take on new initiatives, and detailed-oriented with strong organizational/multi-tasking skills.
">">Responsibilities
">- ">
- Maintain high standards of telephone etiquette and promptness;">
- Attend product knowledge seminars and stay current on all company policies, business processes, and integration with SAP;">
- Develop strong relationships with customers and promote increased sales;">
- Work collaboratively with the team to achieve sales goals;">
- Provide excellent customer service and support;">
- Stay up-to-date on industry trends and competitor activity;">
- Participate in ongoing training and professional development to improve sales and customer service skills;">
- Meet or exceed sales targets and key performance indicators (KPIs).">
Requirements
">- ">
- Three or more years of business experience in a sales/customer service or call centre environment;">
- Interested in pursuing a sales career;">
- Customer-oriented with strong communication skills (English written and spoken);">
- Strong work ethic, a team player with the ability to work in a fast-paced environment;">
- Working knowledge of Microsoft Office Suite; experience with an SAP operating system is an asset;">
- Able to work during standard office hours;">
- Respect for company values: agile, caring, innovative.">
About the Location
">">The role is based out of our office located in Mississauga, Ontario.
">Mississauga is a diverse city with a strong economy and a high quality of life.
">It offers easy access to Toronto and other major cities in the region.
">We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience.
">This estimate is based on national averages and may vary depending on location and other factors.
">">How to Apply
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