Service Desk Analyst
4 weeks ago
About the Role
We are seeking a highly skilled Service Desk Analyst to join our Charitable Gaming team. As a key member of our team, you will be responsible for providing technical support to our customers, ensuring the smooth operation of our charitable gaming systems.
Key Responsibilities
- Provide first-level technical support to customers, troubleshooting technical issues and user requests.
- Perform network problem analysis and monitoring tasks, and monitor network management systems.
- Document and review processes for resolution of common and repeated incidents.
- Prioritize and manage the queue of service desk requests to ensure consistent and effective service delivery.
- Maintain current standards, procedures, and policies for all incidents, requests, provisioning, and deprovisioning.
Requirements
- University degree in computer science or related field, or equivalent combination of education and relevant experience.
- Familiarity with customer service principles and experience in a customer-facing role.
- Experience with a ticketing system.
- Familiarity with networking.
What We Offer
- Competitive compensation package.
- Opportunities for career growth and development.
- A diverse and inclusive work environment.
About Us
Canadian Bank Note Company, Limited is a leading provider of industry-leading solutions for various domains, including Border Security, Civil Identity, and Lottery and Charitable Gaming. We are committed to achieving a skilled workforce that reflects the diversity of the Canadian population.
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Sault Ste. Marie, Ontario, Canada Canadian Bank Note Company, Limited Full time{"Job Title": "Service Desk Analyst", "Job Summary": "We are seeking a skilled Service Desk Analyst to join our Charitable Gaming group. As a Service Desk Analyst, you will be responsible for monitoring our customers\u2019 charitable gaming systems and providing first-level technical support to keep the systems operational. This 18-month contract may lead to...
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Sault Ste. Marie, Ontario, Canada Canadian Bank Note Company, Limited Full time{"Job Title": "Service Desk Analyst", "Job Summary": "We are seeking a skilled Service Desk Analyst to join our Charitable Gaming group. As a Service Desk Analyst, you will be responsible for monitoring our customers\u2019 charitable gaming systems and providing first-level technical support to keep the systems operational. This 18-month contract may lead to...
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1 month ago
Sault Ste. Marie, Ontario, Canada Canadian Bank Note Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our Charitable Gaming team. As a key member of our team, you will be responsible for providing technical support to our customers, ensuring the smooth operation of our charitable gaming systems.Key ResponsibilitiesProvide first-level technical support to customers, troubleshooting...
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1 month ago
Sault Ste. Marie, Ontario, Canada Canadian Bank Note Company, Limited Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our Charitable Gaming team. As a key member of our team, you will be responsible for providing technical support to our customers, ensuring the smooth operation of our charitable gaming systems.Key ResponsibilitiesProvide first-level technical support to customers, troubleshooting...
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Sault Ste. Marie, Ontario, Canada Canadian Bank Note Company, Limited Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our Charitable Gaming team. As a key member of our team, you will be responsible for providing technical support to our customers, ensuring the smooth operation of our charitable gaming systems.Key ResponsibilitiesProvide first-level technical support to customers, troubleshooting...
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Sault Ste. Marie, Ontario, Canada Canadian Bank Note Company, Limited Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our Charitable Gaming team. As a key member of our team, you will be responsible for providing technical support to our customers, ensuring the smooth operation of our charitable gaming systems.Key ResponsibilitiesProvide first-level technical support to customers, troubleshooting...
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Sault Ste. Marie, Ontario, Canada Canadian Bank Note Company, Limited Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our Charitable Gaming team. As a key member of our team, you will be responsible for providing technical support to our customers, ensuring the smooth operation of our charitable gaming systems.Key ResponsibilitiesProvide first-level technical support to customers, troubleshooting...
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Sault Ste. Marie, Ontario, Canada Canadian Bank Note Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our Charitable Gaming team. As a key member of our team, you will be responsible for providing technical support to our customers, ensuring the smooth operation of our charitable gaming systems.Key ResponsibilitiesProvide first-level technical support to customers, troubleshooting...
