Store Leadership and Customer Experience Specialist

2 weeks ago


Brampton, Ontario, Canada Foot Locker Full time
Job Overview

You will play a pivotal role in driving sales growth and maximizing profit goals for your store as a Store Manager at Foot Locker. As a natural teacher and coach, you have a passion for helping others deliver an exceptional customer experience. Your team responds when you lead, and they want to work hard for you.

This is a dynamic position that requires strong leadership skills, the ability to execute company standards in various aspects of store management, and a drive to inspire top performance from your team. If you're motivated to achieve great results and have a passion for teaching associates product knowledge and how to apply their learnings to the customer experience, this could be the ideal opportunity for you.

In this role, you'll be accountable to lead, coach, and develop all team members to provide an outstanding in-store customer experience. Your responsibilities will include executing company strategies, managing visual merchandising, and ensuring store operations run smoothly. You'll also be responsible for driving key performance indicators to maximize profitability and enhancing brand loyalty by empowering your team to create a natural and personable experience for customers.

With a strong focus on customer service, you'll maintain a high level of customer satisfaction and lead by example with clear and engaging communication. Additionally, you'll ensure visual directives and standards are maintained throughout the store. If you're passionate about delivering an elevated experience for our customers and have what it takes to succeed in a fast-paced retail environment, we encourage you to apply for this exciting opportunity.

Responsibilities:
  • Coach and motivate your team to achieve top performance and deliver an exceptional customer experience
  • Execute company standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
  • Develop and implement plans to drive key performance indicators and maximize profitability
  • Enhance brand loyalty by empowering your team to create a personalized experience for customers
  • Serve as a partner between customers, sales associates, store leadership, and corporate business partners
  • Maintain a high level of customer focus and lead by example with clear and engaging communication
  • Ensure visual directives and standards are maintained throughout the store
Requirements:
  • Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting
  • Strong cognitive and mathematical skills, including problem analysis, decision making, and financial analysis
  • Ability to work in a fast-paced environment with flexibility in scheduling, including nights, weekends, and holidays
  • High level of ethics, values, integrity, and trust
  • Prior experience in a retail environment, preferably in a leadership or coaching role
Benefits:
  • 30-50% Employee Discount
  • Paid Time Off
  • Life, Medical, and Dental Coverage
  • Defined Contribution Plan
  • Stock Purchase Plan
  • Development and Advancement Opportunities
Compensation:
We offer a competitive salary range of $55,000 - $60,000 per year, commensurate with experience.

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