Application Support Analyst Senior Developer
2 days ago
Save-On-Foods, a leading Western-based provider of food and health products, seeks a highly skilled Application Support Analyst to join its IT team in Langley, BC.
About the RoleThis is an exciting opportunity for a seasoned professional to work alongside the IT Help Desk, IT Development teams, and technology vendors to resolve incidents, identify problems, and determine solutions. As a key member of our IT team, you will be responsible for analyzing specifications and requirements, working with senior team members to develop solutions, and supporting enterprise and retail applications.
Main Responsibilities- Preparing technical documentation, including user manuals, technical support guides, help desk documentation, and knowledgebase articles for incidents and problems.
- Participating in system test execution and supporting user acceptance testing.
- Providing mentorship and coaching to Level 1 support team members.
- A post-secondary education in Computer Science or a related discipline.
- 3-5 years of experience in support services.
- Knowledge of relational databases, data modeling, design, and implementation preferably using Oracle.
- Understanding of basic IT infrastructure and networking.
- Experience with troubleshooting Windows and Web-Based applications.
- Strong analytical and problem-solving skills, with the ability to prioritize tasks effectively.
- Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
We offer a highly competitive salary, a company pension plan, free parking, exclusive team member offers, and opportunities for development and career progression. This position is based at the Pattison Food Group office in Langley, BC, with a hybrid work-from-home and in-office schedule. While we're currently operating remotely, we look forward to the day when we are all able to work together in the office again.
CompensationThe compensation offered for this position will take into consideration location, education, skills, experience, and other factors. Based on industry standards, the estimated annual salary range for this role is $80,000 - $110,000.
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