Senior Manager, Customer Strategy Lead

4 weeks ago

Newmarket, Ontario, Canada League Full time
Job Title: Senior Manager, Customer Strategy

As a Senior Manager, Customer Strategy, you will play a critical role in driving the operational and commercial success of Platform Customers. You will be responsible for developing business strategies and solutions to meet the needs of our customers, working closely with cross-functional teams to launch and bring these solutions to market.

About the Role:
  • Manage the relationship with key team members from the Platform Customer to develop strategies that drive the success of the solution area.
  • Work collaboratively with the Platform Customer to define business requirements for product solutions.
  • Support future roadmap ideation from a business and solution standpoint, in collaboration with the League product and engineering team.
  • Partner with day-to-day program management stakeholders to assess progress, drive key deliverables, and ensure on-track launches of new solutions and enhancements.
  • Support cross-functional collaboration across League business, product, and operations teams.
About You:
  • 6+ years of work experience, ideally with both management consulting and technology/delivery experience.
  • Experience developing and implementing strategies, operations, and user-facing solutions for digital health applications, ideally with major payors, health providers, or pharmacy retailers.
  • Experience working with external clients from major Fortune companies.
  • Experience working on large and complex programs, coordinating and managing cross-functional workstreams to deliver new digital solutions, and in particular working closely with Product Management and Engineering teams.
  • Startup and/or growth stage technology experience (SaaS or PaaS) preferred.

League is an equal opportunities employer.

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