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Senior Manager of Room Operations
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Senior Manager of Room Operations
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Ottawa, Ontario, Canada Marriott International Full timeJob SummaryThe Senior Manager of Room Operations is responsible for leading the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. This role strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.Candidate...
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Senior Manager of Room Operations
2 months ago
Job Summary
The Senior Manager of Room Operations is responsible for leading the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. This role strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.
Key Responsibilities
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Manages the execution of all operations in the rooms area departments and manages staff.
- Leads specific team while assisting with meeting or exceeding property goals.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
- Understands employee and guest satisfaction results and develops action plans to address needed areas and expand on strengths.
- Sets clear expectations with the General Manager for the team.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example, demonstrating self-confidence, energy, and enthusiasm.
- Assists employees in understanding guests' ever-changing needs and expectations and exceeding them.
Requirements
- High school diploma or GED; 4 years of experience in the guest services, front desk, housekeeping, or related professional area.
- Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the guest services, front desk, housekeeping, or related professional area.
What We Offer
Delta Hotels by Marriott offers a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise, and in control so our guests can focus on what's most important.
Equal Opportunity Employer
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
